I was told the car would be ready in 3-4 hours and I would get a text. 6 hours later there was no news. I had to call twice to get an update. Finally after 7 hours I was told the car was ready. Car was not properly cleaned either.
9/6/2024
Britton C. VERIFIED CUSTOMER
Sherry was great
9/6/2024
Sunny Y. VERIFIED CUSTOMER
John Su did a very nice job on his services! I will definitely refer my friends to purchase a new Hyundai car at San Bruno office.
9/6/2024
Bryon R. VERIFIED CUSTOMER
Sherry was great. i am happy with my experience during my first time visiting this service center.
9/6/2024
David B. VERIFIED CUSTOMER
Great service, thanks!
9/6/2024
Randy N. VERIFIED CUSTOMER
He is very professional and very nice
9/6/2024
Steven S. VERIFIED CUSTOMER
Good customer service
9/5/2024
Haiwei L. VERIFIED CUSTOMER
Thank you for your help. It would be better if the waiting time could be shorter. It's too long to work after waiting for three weeks. Thank you for your help anyway.In the process of repairing the car, I also hope to receive further updates all the time.Thank you for everything.
9/5/2024
Feng C. VERIFIED CUSTOMER
Great service. Professional and constantly follow up with me.
9/3/2024
Jullian O. VERIFIED CUSTOMER
Happy with understanding of frustrations and washing the car, but service took too long and they seemed disorganized.
9/2/2024
David Z. VERIFIED CUSTOMER
John is the finest service adviser I have ever met in my 86 years of having my car serviced, Hope he is there forever, Dave Zmmerman
9/1/2024
Oleg Kuznetsov. VERIFIED CUSTOMER
Thank you Sherry for your help
9/1/2024
Michelle V. VERIFIED CUSTOMER
John was great. Very friendly and helpful. This is my first experience, using Hyundai of San Bruno for my service and it was great.
9/1/2024
Christine L. VERIFIED CUSTOMER
Just a tad bit more communication would have been appreciated. Thanks!
9/1/2024
Delmus H. VERIFIED CUSTOMER
Got the help I needed and it all worked out
9/1/2024
Esther C. VERIFIED CUSTOMER
I came in for a recall service, but after my car had been there for about 4 hours, I got a call to come and get my car, but they didn't have the part to do the work. I had an appointment for a couple of weeks, so I don't understand why you booked me in if you didn't have the part to do the work. It would have been better for you to call and cancel the appointment. I also requested a new as cap at the time of making my appointment, but nobody had ordered it, so it wasn't available yesterday either. My time was wasted, and I will have to come back again to get the recall taken care of. Everyone was friendly at the office, but it was a disappointing experience this time.
9/1/2024
Susan V. VERIFIED CUSTOMER
Check in takes way too much time, gentleman assisting me ( perhaps a trainee???) typed with one finger, and did not seem to know what was required, so it took 20 mins just to check me in.
Pick up was marginally better, because the receptionist took over and found my paperwork and keys.
Customer service training is needed!
9/1/2024
Maria R. VERIFIED CUSTOMER
Staff was very attentive and courteous Sherry took care of my vehicle and went over diagnostic report in a professional manner. I am very happy with the service I received.
8/31/2024
Phat M. VERIFIED CUSTOMER
Very professional performance…
8/31/2024
Jaime M. VERIFIED CUSTOMER
Victor and Elizabeth provided excellent customer service and would recommend San Bruno service to family and friends.