Victor and Elizabeth provided excellent customer service and would recommend San Bruno service to family and friends.
8/31/2024
Mary H. VERIFIED CUSTOMER
Well, I am disabled and when you offered to wash my car, you have no idea what a gift that was. My car looks beautiful after you wash the outside and vacuum the front ,you even snap something back into place that I could’ve never done. This was in addition to two recalls I had fixed so I thank you for your service with integrity.
8/31/2024
Kaitlyn M. VERIFIED CUSTOMER
Elizabeth and John, we’re both consistent with contact and information
My car was in and out in a week for a transmission
Service was great, And spoke with a technician throughout repair
Awesome service!!thanks guys
8/31/2024
Robin M. VERIFIED CUSTOMER
It was extremely difficult to reach snyont by text or phone. Messages were left. But no on one responded. This went on for days. When someone did respond, tgexredponse was often thatcthevperdon wad not & no one else could help. Messages were left but no response.
8/31/2024
Jiaqi X. VERIFIED CUSTOMER
awesome service advisor
8/30/2024
Pam C. VERIFIED CUSTOMER
John was great thanks
8/30/2024
Jenny W. VERIFIED CUSTOMER
Iosefo (Joe) was super patient both in explaining the service and waiting for me to come pick up the car; an absolute angel!
8/30/2024
John H. VERIFIED CUSTOMER
It should not take so long to check you in. You had the appointment set for more than a month you should have check in people ready . IwiI will not be getting service there because I will not waist my time checking in my car
8/29/2024
Beat H. VERIFIED CUSTOMER
John Su did a fantastic job receiving and handing over the vehicle. He waited for me when bringing and getting my car and took the time to explain everything although it was very close to closing hours. Thanks again for the impressive service!
8/29/2024
Tam D. VERIFIED CUSTOMER
Joe was great!
8/29/2024
Thomas B. VERIFIED CUSTOMER
I made an appointment for 10:45, but was told the soonest a simple software update could be completed was after 4:00. We live in Redwood City, so two Uber rides aren’t worth it.
8/28/2024
Carmen L. VERIFIED CUSTOMER
Joe was awesome. Super friendly, patient, thorough, and made the whole visit seamless. I have been a Hyundai customer since 2013 and this was the best service experience ever.
8/28/2024
Warren L. VERIFIED CUSTOMER
The lady sitting by the front reception desk I believe her name is Maryann. I was there for drop off and pick up, both times she was really unhelpful and rude. Basic courtesy as a service department when customers walk in is to welcome your guests, she didn’t say anything as I walk in and when I asked her to see George, her answer was “ his desk is over there.” I said he is not there then she told me to just sit and wait with the rude attitude tone. She maybe the only season i wouldn’t recommend anyone Hyundai. I am a very easy to pleased person and not asking for much. But Maryann was shocking me for how such negative person can communicate with other guests. George was helpful.
8/28/2024
Kaiching P. VERIFIED CUSTOMER
Free good coffee/bottled water while we are waiting more than 3 hours
8/27/2024
Wendy Y. VERIFIED CUSTOMER
My Representative Joe was great! He was very calm and friendly. Hope he will be there when I bring my car back next time. Thank you!
8/27/2024
Johnathan B. VERIFIED CUSTOMER
The technician was TERRIBLE.
I kept my car for 5 days, said he fixed it (4 repairs). when I got back the car, nothing has been done, including a security issue that is related to electricity. He said he'll come to my office to talk to my employer because I would have "talk bad" about him. I'm feeling lost.
Hopefully José Munõz offered his help so we'll see.
8/27/2024
Alex M. VERIFIED CUSTOMER
Sherry was great! Thank you for your service!
8/26/2024
Michelle H. VERIFIED CUSTOMER
Great service!
8/25/2024
Ron M. VERIFIED CUSTOMER
Losefo took real good care of me even when the place was crazy busy. On top of me not being able to pick up my car the same day. I was told I was able to pick up the next day and he even helped me with my remote start control. Mahalo!
8/25/2024
Jae Eun. VERIFIED CUSTOMER
10/10 service, accurate wait time estimate and answered all of my questions with patience