Hyundai of San Bruno Auto Repair Service

Elizabeth was great! She was very friendly and professional. She went above and beyond to provide excellent service.

It took four hours to do an oil change even with an appointment. Very bad service.

He was not a nice person. I felt very uncomfortable with him. He kept trying to tell me I needed to have more work and pay for this work, on my car. This was before he even looked at it. Thanks to him I will never go back to San Bruno. They are impossible to get ahold of. He should be fired that’s how bad he is! Rude and pushy and very confusing.

I waited an hour to be checked in, so long in fact that I received a text saying I had missed my appointment…while I was sitting in the waiting area. Not great. Having said that, once Mr Hoyt came out and got things rolling, it went great. Everything Th checked and fixed as needed in 1.5 hours. So kind of a D experience followed by an A+experience

Great work!

IMPORTANT FEEDBACK FOR SENIOR MANAGEMENT AT SAN BRUNO HYUNDAI This is feedback to Hyundai San Bruno management regarding of my customer service experience at your dealership. SALES AND FINANCE DEPARTMENTS WERE STELLAR First, let me say that I love my new Ioniq 5. It’s one of the finest cars I’ve ever owned. Great quality, design, and road feel. I also want to send along my compliments to your Sales and Finance staff. This is by far the best buying experience in all the years I’ve bought and sold cars. SERVICE DEPARTMENT WAS THE POLAR OPPOSITE OF STELLAR – REALLY BAD My Service Department experience on the other hand was really bad. Here, I’ll briefly summarize the situation. I’ve already sent the full explanation up the management line to the dealership GM. The short story is I brought the vehicle in at 9am, and was told by the scheduler it would be out by 11am. The intake person who took my paperwork and key said by 3pm for sure. I discovered when I returned at 3 that work wasn’t started. Daniel gave me a story about six hours of update time already competed with two more to go. On my way out of the lobby I walked past the service bays. My car wasn’t in a service bay at 3. So I waited and saw it go in and out after that. Finally at 5:09 it came out. BOTTOM LINE– YOUR BRAND LOYALTY IS AT RISK BECAUSE OF SERVICE DEPT FAILURE The Service Department completely failed to meet customer service commitments. That software update cost me 8 and a half hours of wait time and two visits on the same day to the Service Department. Unacceptable. But what was worse were the big excuses and lies. I have the photo proof of what was really going on and how the Service Department failed to start and finish the work anywhere close to on time. I chose you over Tesla based on the fantastic Ioniq EV product and the exceptionally good buying experience with your Sales team. However, the epic failure by your Service Department is a serious stumble early on in my ownership experience and trust in your dealership brand. FOLLOW UP Feel free to follow up with me if you want more details on the problems in the Service Department. And please make sure that whoever contacts me is senior management not Service Department personnel. Thanks making an effort to fix this problem.

I originally came Friday (2/21/25) morning when the service department opened. Unfortunately Danny (I think he’s the service manager) told me they wouldn’t be able to assist me that day but gave me options. Danny exemplified great customer service. Even on the day I returned (2/24/25). Liz was and always seems to be exceptional. That’s my girl! I love how she explains options and or address concerns during the check in and picking up process. I was also happy to see a familiar face at the dealership. That’s very important to the customers. It makes us customers feel more comfortable in trusting the department with our vehicles. Elizabeth always seem to be running around and working hard. This last visit I noticed how Danny interacted with different customers. He was very polite and pleasant to everyone even though it was busy. And Elizabeth came in and assisted myself and another gentleman that had been there before all the other customers. Danny wasn’t available at the time to assist us so she stepped in. Another representative (that was there before Liz) just had us sitting there until Danny was available. But that representative was kind enough to let me wait inside the building for Danny.

Thankful for your help and accommodations!

Great alignment service, car returned early, drove perfect.

Very conscientious.

They took good care of me and my car. Totally satisfied with their work!

Lawrence was great to work with. He kept me updated on the timing of my service repair, and have good cost estimates. I would recommend working with him again!

I appreciated Elizabeth's service but it was frustrating waiting for a long time for my car's service. I kept getting texts saying I did not show up for my appointment, even though I dropped off my car. The service button was never reset for my car, either.

Liz was very nice, respectful, and professional. Thank you!

CHECK ENGINE WARNING LIGHT IS BACK ON !!!!!!!!! This was a complete waste of time !!!! My wife Barbara Hassid wants to buy an Ionic 6 immediately but I am againstvany more purchases of HYUNDAI — YOUR SERVICE DEPARTMENT IS BEYOND DEPLORABLE — CHECK ENGINE LIGHT IS BACK ON !!!!! Any suggestions about how to ameliorate the situation because we don’t want this Hyundai — you can have it back

Because the service department was short-handed on the day of my appointment, I was offered the opportunity to reschedule. It seems that offer would have been a more practical solution if made by phone/text prior to me diving to the dealership for an 11:00 am appointment.

Daniel was a consummate professional. He helped ensure that my car maintenance and recall were done in a timely manner. He communicated with me throughout the day about updates. The quality of his service is why I will be calling Hyundai San Bruno as the place to take my car for maintenance in the future.

Danny was fantastic and I would come back over and over because of him and to work with him again. He was considerate, friendly understanding, knowledgeable, and made me feel valued and well taken care of. Thank you so much Danny.

I arrived early and was helped exactly at the time of my appointment, the staff handled the heavy appointment load very well. Car was ready when promised, communication was excellent (over text) and car was returned clean and vacuumed. Very good!

Danny went above and beyond to ensure my vehicle was ready and I did not need to return with a baby on the way!