Service Advisor was terrific, but the work done to my Palisade was not satisfactory
8/7/2024
Myung Bae. VERIFIED CUSTOMER
Service was amazing
8/6/2024
Michael S. VERIFIED CUSTOMER
My advisor my advisor was very good and very helpful I appreciate it
8/6/2024
Lee, Jenny. VERIFIED CUSTOMER
Couldn’t be more satisfied with the service! I could tell John was reliable and knowledgeable so I had no worries when handing my keys over. Appreciated all his help and the top tier service!
8/5/2024
Therese R. VERIFIED CUSTOMER
It was my first time here and John Su went above and beyond in customer service. If there were 5 stars here he would be rated with 5 stars.
8/4/2024
Nancy F. VERIFIED CUSTOMER
Excellent service thank you Shelly
8/4/2024
Tony G. VERIFIED CUSTOMER
Well done.
8/4/2024
Luis G. VERIFIED CUSTOMER
I am so enamored by your staff. I can tell from my extensive experience in customer service working at San Francisco Airport for Delta. Every measure of trust and hard work to make sure all was done to my satisfaction was achieved. Funny thing is this is not AI induced, it’s a real customer and you’re on the right track.
8/4/2024
Maria M. VERIFIED CUSTOMER
Quick response!
8/4/2024
Terry D. VERIFIED CUSTOMER
Sherry was very professional, prompt & got the job done.
8/4/2024
Dimitrious M. VERIFIED CUSTOMER
Elizabeth was great very informative very knowledgeable about the product and the repairs
8/2/2024
Lee B. VERIFIED CUSTOMER
Elizabeth was wonderful!
8/1/2024
Joann E. VERIFIED CUSTOMER
Not happy at all. First visit service not done after 1 1/2 hourcwait. 2nd return visit after waiting 6 hours I was told part needed for recall was not ordered car was not fixed. AFTER 6 HOURS. Took them a 1/2 hour alone to bring me my car. They brought wrong car. I had to go look and find my own car. That was Tuesday the 30th. I was told they would call when part arrives. No call yet. Worst service department ever.
8/1/2024
John W. VERIFIED CUSTOMER
Great service
8/1/2024
Leah P. VERIFIED CUSTOMER
I liked how she helped the customers in way customers can back for maintenance. My experience with the dealership was interesting.
8/1/2024
Luis G. VERIFIED CUSTOMER
I wasn’t expecting my car to washed. I thought that was a nice touch. Everyone was courteous and treated professionally. I’m waiting for a be part to come in and repaired under warranty. Thant
7/31/2024
Amy R. VERIFIED CUSTOMER
When being told a part would arrive in 3 days and waiting nearly 3 months without a radio, I understand things happen and delays are inevitable sometimes. The total lack of communication, not answering calls, not calling back after numerous phone calls and voicemails was incredibly frustrating and unprofessional. In order to get any response I would have to show up in person, wasting my time just to get a simple update. It wasn’t until I escalated to upper management that the part suddenly arrived within 3 days after over 2 months of waiting. Worst customer service I’ve ever experienced.
7/31/2024
Joel E. VERIFIED CUSTOMER
Very happy with the service I’ve been receiving from you guys
7/29/2024
Baxter W. VERIFIED CUSTOMER
Sherry and Victor were both very friendly and helpful. I appreciated the wash and vacuume as well. 100% satisfaction with my service experience.
7/29/2024
Madhuri S. VERIFIED CUSTOMER
Sherry was awesome! The whole process was easy and really appreciated the complimentary taxi service to home.