I was very satisfied with the service Matthew gave my car & he kept me informed on Things
6/6/2024
Thomas R. VERIFIED CUSTOMER
My experience was horrible someone literally stole my cologne out my back seat on the date of June 4,2024, between 10:15am-620pm. I been Tryen to reach out the Matthew but I still haven’t got no response. I am 100% I left it in the car. And they left a pendent in my car da don’t belong to me like they consider this a trade of something. I am very upset and need the problem solved. I didnt consent to you guys to clean my carpet only agree to the car wash and the tire check. There are thefts that work at this location in San Bruno service center next to the police station. I will be filling out a police report if not answered about this theft. My number is ****-****-xxxx. Email is Not sure if the worker who took. My stuff may have wore this pedent not sure. But it don’t belong to me . It was no reason for anyone to be in my back seat. Pls contact me so we can get to the bottom of this I am really upset about coming to get my car fixed and get stuff stolen out my car.
6/6/2024
Greg L. VERIFIED CUSTOMER
Thank you, Matt - great experience!
6/6/2024
Roberta G. VERIFIED CUSTOMER
Having John Su as an advisor made our service smooth. He informed me via text and voicemail on the status of our Kona EV being serviced and I later spoke with him when we could pick up the car. I also appreciated the text message and voicemail reminders of my appointment. The updated appt website was easy to use too
6/6/2024
Adrian C. VERIFIED CUSTOMER
She’s always so positive and has good energy. Let’s one get through stressful experiences.
6/5/2024
Paul C. VERIFIED CUSTOMER
John did a great job explaining the process and keeping things moving for me on a morning where I had a lot of work to get to.
6/5/2024
Dave K. VERIFIED CUSTOMER
John was very friendly and helpful.
6/5/2024
Celina T. VERIFIED CUSTOMER
Irving was so helpful! He helped me to set realistic expectations with the timing of my service and was overall so great to work with.
6/4/2024
Kevin L. VERIFIED CUSTOMER
Matthew was my advisor, not Irving. He was attentive to my concerns, transparent about the logistics, and knowledgeable about issues. 5/5 stars for service and communication
6/3/2024
Arnold Z. VERIFIED CUSTOMER
Irving was very professional and answered all my questions promptly.
6/3/2024
Elise G. VERIFIED CUSTOMER
Great scheduling. Matthew was very helpful. He kept me posted on progress of the service and was a professional
Thanks
6/3/2024
Marie R. VERIFIED CUSTOMER
Spent two hours there and was finally told the part was not there so they could not complete my recall. 2 hours!!! Then went to the parts department to see if the touch up paint I paid for weeks ago was in. The door was locked and the detailers told me the guy was at lunch. Obviously a horrible visit. Matthew the service advisor was nice, but it was such a disappointment. And nothing I can do because it’s the only Hyundai dealer anywhere near me. I’m sure this complaint will be ignored anyway
6/2/2024
Lynn J. VERIFIED CUSTOMER
Everyone was helpful and friendly. Irving gave me a very thorough explanation of services, options, and costs.
6/2/2024
Mitzi C. VERIFIED CUSTOMER
This was my first time managing maintenance on this car. Matthew made the entire process so effortless and easy. As someone who doesn’t know much about cars I really appreciate his hard work.
6/2/2024
Sandra S. VERIFIED CUSTOMER
Irving was so wonderful to work with. He was genuinely happy to help and assist. He was very open and communicated about the extended service.
6/1/2024
William S. VERIFIED CUSTOMER
Irving is a very nice person he always kept me informed about what was going on with my vehicle and gave me a timeline about when my vehicle would be ready. I think that he is a very good person and employee. I am very pleased with his service.
6/1/2024
Kenny H. VERIFIED CUSTOMER
Easy to work with and no complaints!
5/31/2024
Vladimir S. VERIFIED CUSTOMER
Elizabeth is awesome!
5/31/2024
Lotomata F. VERIFIED CUSTOMER
Person that help me was very professional he explained everything to me. I'm coming back to your service dept.