Irving was great! Great professional, 5 stars, 2 thumbs up!!
5/30/2024
Tessie B. VERIFIED CUSTOMER
Irving Macias is professional and importantly, he is very knowledgeable. His character is very caring. Thank you Macias for all you do. I was not capable of giving you a tip for your exceptional service and the Auto Technicians you work with. But I hope your employer will compensate you very well on your next performance review. My vehicle is running like brand new. Thanks to all of you there in the service department.
5/27/2024
Sree Lakshmi. VERIFIED CUSTOMER
Amazing service and quite understanding. John did a great management with time and understanding the circumstances.
5/26/2024
Kam L. VERIFIED CUSTOMER
Ms Czahar took good care of us, and got us back on the road.
5/26/2024
Zhaobin Y. VERIFIED CUSTOMER
Perfect. Quick, efficient, friendly. Good job, Irving
5/26/2024
Rigoberto T. VERIFIED CUSTOMER
It took more than two weeks to finally finish it.
Thank
5/25/2024
Howard W. VERIFIED CUSTOMER
Everyone encountered was extremely cordial. Nevertheless, it took half an hour from the time I arrived for my scheduled service before the formalities were concluded. The servicing took 1-2 hours longer than the service managers estimate, but that is probably not unusual for an appointment that began at 10:45 AM. Aside from these two minor issues everything went well
5/25/2024
Warley V. VERIFIED CUSTOMER
My recall appointment was scheduled 2-weeks prior to at San Bruno Location. I took a day off and dropped my vehicle off to service advisor John Su only to be told 45min later that they didn’t have the part in stock and he ordered it and will take 7 days to arrive. I was very upset and told him how unprofessional his attitude towards me was and he then replied I can take my vehicle to another dealership. You as a large corporation should retrain your whole entire service department (advisors) on what true customer service is all about. I rate my experience with San Bruno Hyundai a 0 and highly likely not to come back nor recommend to any one.
5/24/2024
Sheldon T. VERIFIED CUSTOMER
It was all a little confusing. When I made the recall appointment they said it would take an hour. I told them I would wait while the work is being done.
I arrived right on time for my 9:15 appointment. I checked in. Someone took my car keys.
At 10:00 a representative came and took me to his desk and asked if there was anything else I needed done. I thought my car was finished. He informed me it would be a couple hours. I said I was told it would be one…..then he said they are a little behind. I said then two hours from 9:15 since that’s when I got here. He said I just got your paperwork…..
(There is more, but I’m doing this on my phone and I’m clunky punching out on my phone.)
5/24/2024
Manjit J. VERIFIED CUSTOMER
Good job
5/24/2024
Elizabeth G. VERIFIED CUSTOMER
Has great communication skills. Transparent and straightforward
5/24/2024
Gina N. VERIFIED CUSTOMER
I was not satisfied with the mechanic, I came on time for my 9:00am appointment for trunk latch recall. I was waited 2 hours 30 minutes for nothing.
5/24/2024
Diana R. VERIFIED CUSTOMER
Great service today! The crew on site was punctual and explained my service thoroughly
5/24/2024
Dave S. VERIFIED CUSTOMER
I needed the car back by a certain time, and John was able to rush it through.
5/24/2024
Jaime F. VERIFIED CUSTOMER
Welcome
5/23/2024
Paul G. VERIFIED CUSTOMER
Irving was very knowledgeable and clear in answering my questions and addressing concerns I had. Wonderful customer service!
5/23/2024
Evangeline T. VERIFIED CUSTOMER
Everything happened as it was supposed to????
5/23/2024
Alison B. VERIFIED CUSTOMER
Liz was so kind and accommodating! Truly superior service. This dealership is top notch.
5/23/2024
Jennepher Z. VERIFIED CUSTOMER
This place is always a mess. Unprepared, people don’t know what’s going on. Over promise never deliver