John took care of everything I needed during the service including my special request.
5/21/2024
Edwin R. VERIFIED CUSTOMER
Dear Hyundai of San Bruno:
I really do appreciate it very much to have Elizabeth Czahar for her diligence and dedication in regard to the service rendered on the 2011 Hyundai Sonata. By that experience with great satisfaction, I am absolutely very thankful that I have her as an outstanding Service Advisor and a great Customer Support Representative. Surely, her performance and in dealing with the matter that have me to definitely will recommend her for future contact personnel.
And By the way, Before I forget, I would like to acknowledge the Hyundai Service Team also and all personnel that made everything possible for my 2011 Hyundai Sonata. And I thank you very much from the bottom of my heart.
Most Sincerely Yours,
Edwin V Reyes of San Francisco,
5/21/2024
Thomas W. VERIFIED CUSTOMER
Very courteous customer service by all individuals associated with San Bruno. They are very relatable and understanding and great to be around. Thank you for your service.
5/21/2024
Young C. VERIFIED CUSTOMER
From the moment I dropped off my car in the morning till I picked it up later in the day, Elizabeth was excellent. She listened to the things I wanted the service center to look into. She also actually contacted me later in the day when my car was ready which is something that doesn't happen all the time. Overall, my experience with Elizabeth was great. She has a great positive demeanor and makes you feel comfortable. Moving forward, she will be my preferred service advisor. I appreciate her approach to dealing with her customers. Thanks Elizabeth!
5/20/2024
Gazel G. VERIFIED CUSTOMER
Maintenance was performed - this was satisfactory. However, there was a glitch with the camera associated with turn signal when used. No car owner would like to experience this because we came for a routine service and then the turn signal camera was affected. We paid for the maintenance and drove to your service location. Before you return our car, just make sure that it is what it was when we came prior (which was no issues) because it is hassle and inconvenient. We’ve been trying to call and reach for a personnel from the service department and was sent to a voicemail. Operator was helpful but we were transferred to a line where we can’t talk to a person regarding our issue. It could have been better if service department was picking up calls/attentive to our needs. Communication is important in this case because we value our vehicle and we reached out to you because you are the subject experts. However, you let us down, thus, our first experience is not good at all.
5/20/2024
Jasmine F. VERIFIED CUSTOMER
Very great service.
5/20/2024
Jose V. VERIFIED CUSTOMER
Very happy with the service.
5/19/2024
Minette S. VERIFIED CUSTOMER
John is very good with customer service. Especially considering he was new in the job and some of the customers were cranky.
5/19/2024
Jean E. VERIFIED CUSTOMER
Irving was great. Over delivered
5/19/2024
Joseph G. VERIFIED CUSTOMER
Car given late and had to return again next day
5/18/2024
Nathan L. VERIFIED CUSTOMER
Friendly service, took exactly the estimated time.
5/17/2024
Marcus V. VERIFIED CUSTOMER
Not at all, the emergency (parking) brake that was supposed to be fixed, does not work, and they put a big scratch on my left fender! We need to address these issues immediately.
5/17/2024
Beatriz C. VERIFIED CUSTOMER
Excelent customer service.
5/17/2024
Waziuddin C. VERIFIED CUSTOMER
I was very happy with the overall service and by Elizabeth's professionalism
5/16/2024
Donald G. VERIFIED CUSTOMER
Elizabeth is terrific. Problem seems to be overbooking so that I am booked for 9 am appointment, arrived at 8:30. Car not taken into shop until nearly 12:00. Work was swift so I was on my way by 1pm but that was a long, long time in the waiting room and I lost a whole morning. Even so, your dealership is best by far of the other two in the Bay Area. Elizabeth is a winner; be sure no company lures her away!
5/16/2024
Sandy T. VERIFIED CUSTOMER
Elizabeth was amazing and super nice! She was prompt with checking in my Elantra. She was very knowledgeable with the services that were needed and explained to me what they meant. Her communication was excellent and clear and she set expectations so I know when to expect my car back. Again, I want to emphasize the Amazing service I received from Elizabeth!
5/16/2024
Arpit B. VERIFIED CUSTOMER
Liz was amazing
5/16/2024
Andrew L. VERIFIED CUSTOMER
Irving is the best. His attention to detail, willingness to go the extra mile, and very open communication makes bringing my car in a very easy and memorable experience.
Thanks Irving!
5/16/2024
Julian K. VERIFIED CUSTOMER
No accountability, care, or consideration
5/16/2024
Esther C. VERIFIED CUSTOMER
Thank you for getting everything done so quickly, and for scrubbing my hubcaps!!! My ca looked great!!!