Went over time expected and didn’t even call me to let me know my car was ready. No one even greeted me when I came in or asked if I needed help. Weird vibe overall.
4/28/2024
Lauretta H. VERIFIED CUSTOMER
A positive buying experience. Nick was great to work with. Thanks
4/27/2024
Leticia S. VERIFIED CUSTOMER
This is anothersurvey. I just completed a survey
4/27/2024
Brian W. VERIFIED CUSTOMER
Extremely professional service all around from the entire team - I can tell that Elizabeth is a skilled and seasoned manager.
4/27/2024
Homer B. VERIFIED CUSTOMER
keep up a good work.
4/27/2024
Raymond S. VERIFIED CUSTOMER
Hello,
I took 2 cars (2016 hybrid sonata and 2015 genesis) into service. Irving took very good care of service maintenance on my vehicles. He was very patient and knowledgeable on my request. The service center finally have adequate staffs to support customers. When your dealership first open business last year in San Bruno, there was not enough staffing to handle all the service intakes. Service advisor was very rude and stress out and did a half **** job like a corner mechanic. It was like going into old Sears and getting terrible service.
Now, in my recent service visiting, Irving Macias was very professional and knowledgeable on my request. I am 100 percent satisfied on service request.
Thanks,
Ray
Thanks,
Ray
4/27/2024
Lester V. VERIFIED CUSTOMER
Irvin Macias is a excellent employee & more like him should be hired
4/26/2024
Christine S. VERIFIED CUSTOMER
Kevin was amazing. He was communicative, explained what needed to be done, kept me up-to-date. Kevin was knowledgeable which kept me at ease. No one likes talking with service reps. that can’t explain what’s going on. I lease my vehicles and have dealt with a good handful of dealership service departments and by far, this was the BEST customer service experience.
4/26/2024
Samantha S. VERIFIED CUSTOMER
Elizabeth was so patient and understanding. I have pretty high anxiety so leaving my car anywhere, sadly, including a service center, makes me really nervous. Time to go over everything and kept reminding me that she was available if I had any questions or anything like that.
4/26/2024
Jeffrey B. VERIFIED CUSTOMER
She was super professional, communicated well, and was so pleasant and knowledgeable. First rate service
4/26/2024
Andrew L. VERIFIED CUSTOMER
Irving is absolutely amazing. Top notch customer service, open communication, and frequent status updates throughout the day!
4/26/2024
Gloria F. VERIFIED CUSTOMER
Elizabeth was wonderful in keeping me informed about the status of the repairs to my car. The TPMS seemed to cause stress for all those involved, but the team worked diligently to fix the problem. We all hope it has been resolved.
4/25/2024
Mark G. VERIFIED CUSTOMER
Elizabeth was very nice during pickup. She had everything ready for me once I arrived. I did the early drop off and it was fast.
4/25/2024
Steven W. VERIFIED CUSTOMER
He is the perfect customer interface, courteous, patient,accurate and polite. Hope the whole team is a copy of him.
4/25/2024
Michael F. VERIFIED CUSTOMER
Elizabeth was great
4/25/2024
Yahaira O. VERIFIED CUSTOMER
I am not happy because they took too long to get my car fixed . Since February 20 till April 24 I finally got my car back. My second representative Irving Marcus was very supportive and trued everything he could to accommodate me. But Hyundai dealer refused to give me a loaner or a rental during this whole time.
4/25/2024
Amy H. VERIFIED CUSTOMER
She was kind, clear, and efficient. Thank you!
4/24/2024
Ricardo L. VERIFIED CUSTOMER
Elizabeth was great! Thanks
4/23/2024
Benjamin M. VERIFIED CUSTOMER
Irving was great.
4/22/2024
Ferdinand G. VERIFIED CUSTOMER
Irving was precise, helpful and honest. Definitely appreciated the effort and service provided.