She was very friendly and had all the knowledge for my questions. I would definitely recommend her!
4/4/2024
Gyorgy O. VERIFIED CUSTOMER
Irving was great, he was able to help me with an emergency repair. He was very courteous and accommodating.
I have acomment for the service manager as well: during the last 6 months, I called numerous times and left voice mails, in person messages and even wrote an email. I got exactly zero response. Please address this. Your staff is doing great work, but the complete lack of responses is very frustrating.
4/4/2024
Jordan S. VERIFIED CUSTOMER
My wife drove away and your technician hadn’t secured a large panel under the motor. The panel was dragging under the vehicle for miles. Once my wife realized something wasn’t right she had to return to the dealership to have the issue corrected. Such poor service. Why would the service writer call to tell us the vehicle was ready when it was clearly not? This situation makes me want to not return to Hyundai again.
4/4/2024
Ankur M. VERIFIED CUSTOMER
Elizabeth was very helpful and flexible.
4/4/2024
Emilyn B. VERIFIED CUSTOMER
Everything was quick and I was happy with the service.
4/3/2024
Finbarr D. VERIFIED CUSTOMER
Service is done promptly. I appreciate that. Thank you.
4/3/2024
Myrna G. VERIFIED CUSTOMER
Once again Irving was easy to work with. He’s professional and friendly. He helped me get my car fixed as I’ve been dealing with a car that consumes too much oil. Irving made sure he followed the protocol in order to ensure I would be considered for a new engine. He also helped me get a car loaner while my car was being worked on. I really appreciated that as I needed a car however could not afford renting one for a long period. Irving definitely demonstrates great customer service!!
4/2/2024
Sandra S. VERIFIED CUSTOMER
Irving is excellent. Very good customer service.
4/1/2024
Rachelle W. VERIFIED CUSTOMER
Irving gave timely updates and provided great customer service. He checked in periodically as I was waiting on site. Thank you for providing a great customer service experience!
4/1/2024
Andrew B. VERIFIED CUSTOMER
Elizabeth was so helpful!!
4/1/2024
Seema K. VERIFIED CUSTOMER
Elizabeth is a wonderful member of the Dan Bruno Hyundai. She is so positive and helpful.
3/31/2024
Susanne G. VERIFIED CUSTOMER
Elizabeth was great and was the best part of the experience. But when someone calls to make an appointment they should be informed of the timeframe! It affects their whole day. Also, when I called to ask a question about the anti-theft upgrade I received an unsatisfactory answer. I called the fremont dealer and got a clear answer right away!! It wasn‘t Elizabeth who answered the phone. Can‘t recall the name if the female who answered. Thanks for washing the car!!
3/31/2024
Michael D. VERIFIED CUSTOMER
Excellent, car was ready earlier than promised.
3/30/2024
Cedric B. VERIFIED CUSTOMER
Great service from beginning to end.
3/30/2024
Jerry Z. VERIFIED CUSTOMER
I had a 10 am appointment and wasn't called to meet with intake person until 1025. I we went up to front desk and asked if they forgot about me and which time tge intake person helped me
3/29/2024
Michael R. VERIFIED CUSTOMER
Irving was awesome
3/29/2024
Paul N. VERIFIED CUSTOMER
I asked to have my Fuel Pump Assembly inspected per extended warranty notification and have it noted on my receipt. Nothing on my receipt about this inspection.
Also a little confusion on pickup! Irving was out on a lunch break and the two ladies at the front desk couldn’t help.
3/28/2024
Nicole K. VERIFIED CUSTOMER
Irving was incredibly helpful and attentive. Excellent customer service.
3/28/2024
Paul K. VERIFIED CUSTOMER
Purchased a vehicle with scratches all over. After two attempts at getting things resolved, I am still left with a scratched vehicle despite promises of a solution.
3/28/2024
Beat H. VERIFIED CUSTOMER
Thanks Elizabeth for taking the time to sort out the different problems. It has been a very pleasant experience from delivering the car to picking it up. See you next time!