I was completely satisfied with the work of Elizabeth Czahar. She’d be a star on any team. She went the extra mile. And your manager is a decent guy. But it was obvious that your service department was overwhelmed and didn’t have the staffing or resources to adequately meet the needs of the customers who were there. When arrived in time for my appointment, I was told to sign in and they would call me. One person sitting nearby told me he had signed in 25 minutes earlier and still hadn’t been called. That is nowhere near what I would expect from a quality dealer. I spoke up and was able to drop off my keys and leave. But I couldn’t get an Uber at your location because Uber didn’t recognize the location. You do a good job of selling cars and a poor job of servicing them. You were saved by Elizabeth who went the extra mile to communicate with me and to make me feel supported when I returned to pick up my vehicle.
2/19/2025
Linda C. VERIFIED CUSTOMER
Sherry was fantastic from start to finish!
2/17/2025
Raichele J. VERIFIED CUSTOMER
Sherry is very professional, friendly and knowledgeable. Thank you for excellent customer service.
2/17/2025
Srinivas R. VERIFIED CUSTOMER
thanks for all the help — elizabeth is wonderful!
2/17/2025
Susan S. VERIFIED CUSTOMER
liz was great and very helpful
2/17/2025
Betty Sue. VERIFIED CUSTOMER
Mr Ladue was very helpful and went above and beyond to get my problems resolved.
2/16/2025
Steve D. VERIFIED CUSTOMER
No comment
2/16/2025
Ken W. VERIFIED CUSTOMER
Ms. Pandora is prompt, professional and courteous. I consider her as “traditional customer service “ which is hard to find present day. San Bruno Hyundai should be proud to have an employee like her!
2/16/2025
Janet A. VERIFIED CUSTOMER
I arrived on time for my 1 PM appointment and then I waited five hours for the computer updates on my car. Having been told that the car would take 2 to 3 hours for servicing, I returned to the shop 3 hours after dropping it off and was told that the service had not even been begun yet. This is unacceptable service.
2/16/2025
Delight L. VERIFIED CUSTOMER
Waiting for replacement and schedule date & time to return
2/16/2025
Steven G. VERIFIED CUSTOMER
Sherry was very thorough in checking my vehicle and also was able to help me out in a rough I just want to say thanks again see you soon for the other work needed on the car
2/16/2025
Donald G. VERIFIED CUSTOMER
Not sure my first report on Sherry Pandora ever got sent. Seems your site is quirky. She kept me informed of shop’s progress, gave me choices on services to be performed, got the feeling I was being well looked after. I give her an A+ and I am a UC Davis professor!
2/15/2025
Fred P. VERIFIED CUSTOMER
On 2/12/25 we had an oil leak on are Tucson 2023 . Mr. Ladue in customer service at San Bruno helped us out. He explained what might be the problem but could not be sure tell his mechanic looked into it.Mr Ladue was very professional and nice. Just one thing we thought our tires was supposed to be rotated but wasn’t. It shows on are contract free tire rotation for 36 months alone with oil change ext. my wife loves her Tucson. Thank you Fred P
2/15/2025
Destiny S. VERIFIED CUSTOMER
Daniel has great customer services he made sure I was tooken care great communication with details on my vehicle and what should be expected
2/15/2025
Cydia K. VERIFIED CUSTOMER
Totally satisfied. No further comment
2/14/2025
Nicholas N. VERIFIED CUSTOMER
Sherry was super organized and efficient and polite.
2/14/2025
Jimmy D. VERIFIED CUSTOMER
George was able to add an additional recall service to my appointment and was very helpful in getting me a loaner for the day so that I could get to work since the service was going to talk a little longer.
2/12/2025
Emil K. VERIFIED CUSTOMER
Long time to get an appointment. Almost three months. “Free” oil change ending up costing $360. Was a 4 wheel alignment really needed?
2/12/2025
Steven B. VERIFIED CUSTOMER
It took several trips to your service center but the problem did get resolved. Lawrence was very helpful throughout the entire process.
2/10/2025
Summer E. VERIFIED CUSTOMER
Liz was easy to work with and very professional. She was also friendly and kept a smile the whole time even though it was extremely busy.