In truth, my experience with Hyundai was actually ridiculous but my experience with Liz was awesome. Liz was new when I met her and just learning how things were working there. Luckily, there is now a new GM and mostly new employees who have all been great so hopefully future customers will not have the same experience I did. My car was at the dealership for TWO months!! It was a victim of a recall and needed a new engine. Two Santa Fe’s, a Tucson and a Genesis loaner later, not to mention a new engine and as a result of it sitting idle for two months…a new battery, I finally have my car back!
Liz was great at troubleshooting and went out of her way to help me from the start. She’s definitely customer focused which is a complete 180 from what I experienced with the prior management. Tim the GM got me a loaner from the sales floor when they couldn’t supply a loaner that would work for me. I appreciate their help.
2/24/2024
Haley D. VERIFIED CUSTOMER
Irving was very hospitable and efficient on what seemed like a stressful and busy day with not much staff. He made me feel respected and looked after and they did great w my car.
2/24/2024
Ashley H. VERIFIED CUSTOMER
Thank you, Irving! Despite an online calendar issue you found a time to service our vehicle in a timely way. We will definitely be back for future service.
2/24/2024
Victoria S. VERIFIED CUSTOMER
Unfortunately, my problem still exists with the steering and there is nothing that Hyundai is saying they can do since they can’t replicate the problem
2/23/2024
Mary F. VERIFIED CUSTOMER
Eric did a fantastic job and was very helpful. I do have a problem, however, with how long it took me to get an appointment at San Bruno Hyundai. I had a check engine light on and I didn’t want to drive around like that for two months, so I took it in to my regular car repair place and they read the code and said I was safe to drive around until I could get into San Bruno Hyundai.
2/23/2024
Michael K. VERIFIED CUSTOMER
Although it can be challenging to get an appointment, once you have one, I've appreciated that Erik sets good expectations and keeps me informed as to how long servicing may take. I'm satisfied with the service I received.
2/22/2024
Grace L. VERIFIED CUSTOMER
Thank you!
2/22/2024
Jeanine G. VERIFIED CUSTOMER
Irving does a great job. A+
2/21/2024
Melinda Q. VERIFIED CUSTOMER
Irving gave me the best customer service I have received at Hyundai so far. He was very knowledgeable and clear about explaining the repairs that were going to happen and was accommodating in completing all the additional repairs needed that were unexpected. All the repairs were completed at the promised time and Irving again greeting me with a smile and a freshly washed car. I hope to be assisted by Irving the next time I come back for another service.
2/19/2024
Ekylor N. VERIFIED CUSTOMER
excellent service
2/18/2024
Charlene S. VERIFIED CUSTOMER
Irving was very pleasant.
2/18/2024
Henry L. VERIFIED CUSTOMER
Excellent customer service.
2/17/2024
Jose B. VERIFIED CUSTOMER
Quick and easy with Irving, got in and out with no hassles
2/16/2024
Cheryl B. VERIFIED CUSTOMER
Very satisfied with my service.
2/16/2024
Satav N. VERIFIED CUSTOMER
Elizabeth is the best! Super helpful and kind. I would 100% recommend going to her with any problems.
2/16/2024
Elois W. VERIFIED CUSTOMER
Irving was an excellent worker kind friendly knowledgeable pleasant i am very glad I have my car. Thank you
2/16/2024
Bob C. VERIFIED CUSTOMER
Erik arranged a Lyft ride for me to get home and back to pickup my car. Kudos for such customer service. 10 out of 10!!
2/16/2024
Cho P. VERIFIED CUSTOMER
Very helpful to diagnose my car. Wish receiving the parts replacement arrangement next week. Thanks
2/16/2024
Lawrence H. VERIFIED CUSTOMER
Great guy, thanks
2/16/2024
Philip W. VERIFIED CUSTOMER
Appreciate having all my concerns addressed and fixed!