Elizabeth was great and very helpful. But your oil change tech didn’t seem like he was motivated to get my car out as I sat in the lobby for 5 hours waiting on it. 10:30 till almost 4:30. But as I stated before, Elizabeth did an amazing job and was very helpful getting future appointments to fix some other issues.
1/14/2024
Derrick L. VERIFIED CUSTOMER
Liz was impressive. Compared to prior dealerships that I’ve been a regular customer of, she was doing the jobs that are typically delegated to three separate people. I recommend that staff be hired or other existing staff have their scope of practice expanded to allow her to perform more efficiently. You should probably retain her at all costs. I can’t imagine many people staying satisfied in her current work environment, yet still convey care to her customers.
1/14/2024
Adam E. VERIFIED CUSTOMER
I paid 110 Dollars for an oil change and was told by Eric to drive it for 1000 miles and then bring it back to him. The car is burning oil. I hope I get a new engine as it is still under warranty.
1/14/2024
Shiu Yin. VERIFIED CUSTOMER
Elizabeth was great, easy to work with and clear on communication. Really appreciated the level of service.
1/14/2024
Frank F. VERIFIED CUSTOMER
Thanks for all of you help!
1/13/2024
Rodrigo G. VERIFIED CUSTOMER
Great service and even worked with my budget. I'll defenitely return for my future maintenance needs.
1/13/2024
Taylor B. VERIFIED CUSTOMER
Elizabeth was amazing and provided great service even when it was busy.
1/13/2024
James B. VERIFIED CUSTOMER
The charging door on my Hyundai KONA EV is broken. No one can figure out why it intermittently won’t open.
1/13/2024
Jonah K. VERIFIED CUSTOMER
Erik was outstanding! Great customer service and clear communication.
1/12/2024
Mitch N. VERIFIED CUSTOMER
The recall work took longer than expected and the staff had a hard time figuring out where our car was. Staff seemed confused.
1/12/2024
Zachary H. VERIFIED CUSTOMER
Elizabeth is amazing. She is extremely knowledgeable, kind, and helpful!
1/12/2024
Christian M. VERIFIED CUSTOMER
Excellent service
1/11/2024
Gregory W. VERIFIED CUSTOMER
Eric was great but the two women who checks you in were scattered and didn’t seem to be well trained
1/11/2024
Grace C. VERIFIED CUSTOMER
Very friendly and was able to answer all of my questions.
1/11/2024
Brett S. VERIFIED CUSTOMER
The service rep was responsive, welcoming, knowledgeable, (i had a non service question) and respectful of my needs as a customer given the full schedule for the day.
1/11/2024
Martin H. VERIFIED CUSTOMER
Vehicle service not completed on a timely basis.
At the end of the day I was offered a loaner car. However , there was a long delay (40 minutes ) to finish paperwork for loaner car.
Service advisor and service manager need more coordination.
Receptionist desk is useless.
Unable to contact service advisor on the following business day to learn when my vehicle would be available
1/10/2024
Carlos G. VERIFIED CUSTOMER
The advisor Elizabeth, was really friendly and new exactly what my car needed on this service visit.
kept me posted during the process and progress of the maintenance.
My car was on time, and she help me to schedule my next appointment.
Really satisfied.
1/10/2024
Debra H. VERIFIED CUSTOMER
Elizabeth was friendly, helpful, dedicated and stayed after hours to make sure we got our car back. She made the whole experience. Thank you!
1/10/2024
Minsun S. VERIFIED CUSTOMER
My experience at the service was great. However, I am noticing an unfamiliar sound with the car and am trying to get in touch with someone to discuss but cannot get a hold of anyone after calling several times and leaving a message.