Sherry provided excellent customer service. She made the whole experience an absolute pleasure. I would love to work with her again in the future.
2/10/2025
Danilo M. VERIFIED CUSTOMER
The team is excellent, just need to do something with the very long wait time. I came at 1pm and was done at after 5pm for a flat tire.
That was my only disappointment
2/9/2025
Adriano D. VERIFIED CUSTOMER
It was my first service, and I confess that I was very satisfied, Elizabeth explained all my questions, was quick and very friendly . thank you
2/9/2025
Mika N. VERIFIED CUSTOMER
Liz handled a stressful system melt down situation with great attitude.
2/8/2025
Brian W. VERIFIED CUSTOMER
Thanks
2/7/2025
Michael M. VERIFIED CUSTOMER
Professional, courteous and explained everything very well!
2/7/2025
Brian L. VERIFIED CUSTOMER
With a hiccup at first when I arrived, Sherry was extremely helpful in explaining something regarding my service plan that was not revealed at the time of purchase or our previous service. Sherry was great with communication as well. Not to her fault at all, but the check in process for service is horrible. Paper sheet for check in and people waiting a long time to check in for their appointment isn't great. My car key was in the box without a number tag to match up to my vehicle and that took a while to find; I had to find it.
2/7/2025
Randy R. VERIFIED CUSTOMER
Sherry is consistently helpful
2/7/2025
Manny S. VERIFIED CUSTOMER
Great service great staff highly recommend these guys. They are awesome to work with.
2/6/2025
Jonathan C. VERIFIED CUSTOMER
Liz explained everything very clearly!
2/6/2025
Alex R. VERIFIED CUSTOMER
Liz was great. Very attentive and provided excellent customer service
2/6/2025
Patsy L. VERIFIED CUSTOMER
Customer service is terrible. Not honest with the job done.
2/5/2025
David A. VERIFIED CUSTOMER
I had an appointment for 1:00 and waited for 25 minutes before I was helped, even after twice asking if anyone was available. Elizabeth came in and quickly processed the appointment so that I may get home to pick up my children from school.
2/5/2025
Angelo C. VERIFIED CUSTOMER
I would not recommend Hyundai dealership in San Bruno to anyone I know, your staff needs to understand the meaning of communication, I'm totally disappointed
2/5/2025
James C. VERIFIED CUSTOMER
While the Service Writer was very prompt and professional- I found that when looking in my trunk later that day, that my tire repair kit was left sitting out and open! It was obviously inspected but whoever did the job neglected to put it back where it belonged. Other than that the Service visit went smoothly.
2/4/2025
Henry G. VERIFIED CUSTOMER
Sherry Pandora was an excellent rep.
The problem is with management. When I first called up to schedule my initial service, I had to wait a month and a half to get an appointment. When I brought my vehicle in for service I had an issue I needed to be resolved. I was told only minimal service was offered on Saturdays and that my problem may not be addressed. Sherry to her credit did resolve ky issue.
Management needs to do better with communication and maybe staff up.
2/2/2025
Mary D. VERIFIED CUSTOMER
Sherry was very helpful, efficient and professional.
2/2/2025
Jennylyn Kaye. VERIFIED CUSTOMER
Cherry was so accommodating and nice
2/2/2025
Thelma D. VERIFIED CUSTOMER
I’m so satisfied with the service and also with employee who help us.they got good customer service thanks to them .
2/2/2025
Sang Yong. VERIFIED CUSTOMER
Sherry was great.
She was so kind and prompt.
She answered to my questions very detailed and she was very knowledgeable.
I hope to be helped by her next time again.