Sherri was amazing and helped me by arranging to have my car handed over even after they closed
1/18/2025
Timothy H. VERIFIED CUSTOMER
Lawrence was able to squeeze in my vehicle for service on a busy day. Thankfully the tire was not punctured just underinflated.
1/18/2025
Carlos P. VERIFIED CUSTOMER
Friendly and efficient. Good communication
1/18/2025
Min N. VERIFIED CUSTOMER
Came in for an oil change. The estimated wait time of 1 to 1.5 hours became 2.5 hours. Appointment was at 1230. Saw the representative at 1. We got the car and paperwork ready at 330.
1/18/2025
Matthew V. VERIFIED CUSTOMER
The service team was extremely conscientious and accommodating with my needs. While extremely busy, they found the time to fit me in while being sure that everything was up to expectations. They deserve a “10’” across the board!
1/18/2025
Evan W. VERIFIED CUSTOMER
A man of his word excellent customer service and straightforward about the breakdown
1/17/2025
Arati T. VERIFIED CUSTOMER
Poor follow up- still waiting for Danny to call me on the shocks ordered
They ordered the wrong part - still waiting . Can’t get anyone on the phone
Danny promised he woukd be in touch - no call. I can’t reach him on his line
Arati
Please call me ****-****-xxxx
1/17/2025
Robben L. VERIFIED CUSTOMER
I have already chatted in person with Mike the service manager about the problems pertaining to my vehicle. A lot of it boils down to communication and the lack of it! Even after having had this talk, and emailing instead, there is still a lack of response!
1/17/2025
Steve T. VERIFIED CUSTOMER
I was well and pleasantly greeted upon arrival, promptly checked in, had questions answered, and was serviced in 2/3 the estimated time.
1/17/2025
Daniel K. VERIFIED CUSTOMER
I was not called back about the status of my car. I had to leave multiple messages to find out if I could pick it up.
When my wife dropped the car off, she was left waiting 20 minutes. We had scheduled an appointment 2 months prior.
When I left, I looked at my multi point inspection and the air cabin filter was marked red. The advisor did not mention that when I picked the car up. Nor did I ever receive a call about it. When I inspected their filter myself, it was fairly clean, so it is unclear why it was checked red in the first place.
Overall, I had a terrible experience that makes me question why I bought the Hyundai
1/17/2025
Sandra C. VERIFIED CUSTOMER
Lawrence was very polite and spent time to explain and answer my questions. He also offered lyft which Sherry never offered in the last few times I was at Hyundai service in San Bruno. Although I did not use the offer, I appreciated the option and the fact that Lawrence did not discriminate how he treated different customers.
1/16/2025
Alyssa Q. VERIFIED CUSTOMER
He was very nice and informative with everything. Helped me with all my questions and was quick and efficient.
1/16/2025
Cristina W. VERIFIED CUSTOMER
Thanks Michael! appreciate the help
1/16/2025
Connor L. VERIFIED CUSTOMER
Thanks for going the extra mile to make sure everything was addressed.
1/16/2025
Roni M. VERIFIED CUSTOMER
I’m frustrated that I have not received the breakdown of services and invoice via email that was promised to me, in addition to other irregularities in service and communication. :(
1/14/2025
Priyansh B. VERIFIED CUSTOMER
Very helpful and kind. Had me in and out of the service center really quickly considering I drove an hour out for the appointment. Thanks Sherry.