I’m extremely happy and grateful for Elizabeth Czahar for her outstanding service. She always had a big smile on her face ready to provide an excellent top notch customer service. She’s definitely one of a kind and the reason I will only buy in this location and have my vehicle serviced. Thank you Elizabeth for the unbelievable customer service.
Sincerely,
Alfonso R
3/10/2025
Elsie H. VERIFIED CUSTOMER
Lawrence and Don were the best. They worked well as a team to ensure the customer’s needs were met. It was well worth the drive from the North Bay to get service for my GV60, since Manly Santa Rosa ceased servicing the Genesis brand.
3/9/2025
Gerald L. VERIFIED CUSTOMER
Great service. Careful polite transport to and from. Much appreciated.
3/9/2025
Christopher L. VERIFIED CUSTOMER
I dropped by car off due to leaking issues from the sun roof / windshield area on 2/6. My car had accumulated water in the cup holder. The car was supposed to be in the shop for about a week, then my partner was going to pick it up around 2/17. It ended up being closer to 2+ weeks. We called multiple times and left multiple voicemails before hearing anything about the car. We should have been told about its status well before the 28th when it was picked up. Then, when the car was picked up, one of the handles above the back passenger door was just off, sitting on the back seat. A thorough inspection should have caught that. I’m honestly not convinced a comprehensive review was conducted. I’ve had a couple bad experiences with your service shop at this point. Lack of communication, not following through, always having “system issues” and confusing my car with other vehicles. These mistakes cost hours out of our day, and have become a real inconvenience and annoyance. I don’t know if I’ll bring my car back to your dealership, although I don’t have many alternatives living in SF.
3/9/2025
Ramon D. VERIFIED CUSTOMER
Lawrence was great!
3/8/2025
Bruce H. VERIFIED CUSTOMER
he was very helpful and courteous
3/8/2025
Bertrand D. VERIFIED CUSTOMER
Keep up the good work
3/8/2025
Leonid A. VERIFIED CUSTOMER
Great job!
3/8/2025
Steve P. VERIFIED CUSTOMER
Perfect service
3/7/2025
Bunny L. VERIFIED CUSTOMER
We need an EV Tech in my home area (Richmond, Ca), so I don't have to drive more than 30 miles to get my service. It took me 1.5 hours to get there!
3/6/2025
Eduard N. VERIFIED CUSTOMER
Very good job!
3/6/2025
Tricia U. VERIFIED CUSTOMER
I was told no rental cars were available and that they were booked out 30 days for them. When I made the appointment, it would have been nice to learn that a rental car would not be available.
3/6/2025
Carol V. VERIFIED CUSTOMER
Nice working with Lawrence.
3/6/2025
John H. VERIFIED CUSTOMER
Doug was my representative and he did a great job. Thanks.
3/5/2025
Juan P. VERIFIED CUSTOMER
Lawrence was easy to talk to and work with. The job was done in timely manner. Lawrence also informed me of the valet pick up service that can be used for our next check in. Thanks for all the help!
3/4/2025
Amanda F. VERIFIED CUSTOMER
Lawrence was very helpful and informative throughout the entire process.
3/2/2025
Yikai L. VERIFIED CUSTOMER
Lawrence is awesome
3/2/2025
Dorena O. VERIFIED CUSTOMER
Thank you Lawrence. You and Doug were great. We felt well taken care of and only wish it wasn’t so time consuming. We understand there was an additional update and more work with the tire stem. We just wish your awesome service was available in Santa Rosa.
Thanks again,
Ren (Dorena) Ordaz
3/2/2025
James K. VERIFIED CUSTOMER
Lawrence was professional, thorough and very prompt in notifying me of what was going on. I really appreciate it that.
3/1/2025
Gary R. VERIFIED CUSTOMER
Lawrence that type of good human is rare bruh answered every questions with detail knowing that there were so many customers kept it real player in only going to get my car maintenance here