Genesis of San Bruno Auto Repair Service

Elizabeth was a pleasure to work with. She listened to my concerns, asked pertinent questions, and made sure the service department took care of everything in a reasonably timely fashion.

Liz was too notch. She was friendly, personable, communicative, went above and beyond when factors outside her control came into play. I would strongly prefer having her as my service representative. Please continue to provide her the tools needed to give us customers a good experience. 5/5 stars.

Elibeth did a great job getting my service done I was Very happy with her

Very friendly and helpful

Elizabeth and Victor were both very welcoming and helpful. Top notch service!

Eliizabeth patiently and clearly explained the service details. She checked in with me regularly while I was waiting, and she even asked the crew to prioritize me because I had driven 100 miles for service. She was professional, warm and upbeat, and made the experience more enjoyable (as much as car maintenance can be). 11 on a scale of 10.

Would have preferred a consultation before leaving - but The rep, Elizabeth was too busy - as simple service Ok but not ok if had been more complicated! The pick up and check out were good!

Elizabeth is simply the best and single-handedly will make my next car a Genesis. Super communicative. Always thorough with her explanations.

Elizabeth was very helpful.

Ms. Czahar was extremely helpful and kept me well-informed about the service process for my vehicle. Her service ethic makes me want to continue to use Genesis of San Bruno.

Liz was very nice and helpful

Elizabeth is always super helpful and makes me feel like a welcomed customer.

Completely satisfied with John Su but not happy with the technicians that service my vehicle. There’s black finger prints on my front seats (WHITE) that was easily seen that I have to carefully removed.

Elizabeth is probably the only reason I use this dealership. I totally trust her and that's the reason I return to San Bruno Hyundai!

The check engine light is still on and the car hesitates when accelerating. The car was not fixed.

Liz did a great job all the way around and provided excellent service!

I'm so impressed with Elizabeth energy and enthusiasm. She must speed walk 10 miles a day.She was very friendly and professional. I will return if need be. This the way you treat a customer.

The service I received was excellent and my vehicle was returned as promised.

Thanks for the great service.

Unfortunately, my recent experience with a simple wiper blade repair has left me frustrated with the corporate procedures, despite the helpfulness of the local staff. On August 19th, my left windshield wiper stopped working. I immediately went to the Hyundai/Genesis service center in San Bruno, only to be told that there were no appointments available until September 6th. I was also warned that if I sought repairs elsewhere, it might void my warranty, although the staff was unsure if the wiper was even covered. On the 6th, I dropped off the car, and while I appreciated being offered a free tune-up and recall adjustments, I emphasized that my priority was getting the wiper fixed. When I returned later that day, I was informed the car wouldn’t be ready due to a shortage of mechanics. The next morning, I was told that while the tune-up and recall fixes were completed, the wiper blade wasn’t repaired because the part wasn’t in stock. To add to my frustration, I was asked to prepay $487 for the wiper blade, with the caveat that if it didn’t solve the issue upon installation on the 17th, they would order a new motor (which would be covered under warranty), and I’d be reimbursed for the blade. When I questioned why both parts couldn’t be ordered simultaneously or why they didn’t stock the motor, I was told that corporate restricts inventory due to space constraints, and the branches are not allowed to order extra parts. This raises several concerns: Why do I need to prepay for a part that may not even resolve the issue? Why does the dealership have limited flexibility in ordering or returning parts? Why does it take 14 days to ship a part to the dealership? Why am I, the customer, being forced to navigate corporate policies when all I need is a functioning wiper? I appreciate the efforts of the local staff, who were polite and tried to be helpful, but their hands were clearly tied by these corporate restrictions. My confidence in Genesis’ service has been shaken, and with my lease coming up next year, I will seriously consider looking at other auto brands unless I see improvements. All I want is to drive my car with fully functioning wipers.