After the service my car still is getting “time for service notification when I turn it on”
9/8/2024
Sharon W. VERIFIED CUSTOMER
Liz was super friendly, understood my issues and very realistic and accurate in estimating the time required to complete the needed repairs.
9/8/2024
Joaquin C. VERIFIED CUSTOMER
This is the second time experience with Elizabeth Czahar about my Genesis and I am very, very satisfied with her.
9/8/2024
Luis G. VERIFIED CUSTOMER
Excellent job by Liz and Victor! 10s all around
9/8/2024
Curt W. VERIFIED CUSTOMER
Elizabeth was very helpful. Outside of that, this is the 4th time that I have dropped off my vehicle for an appointment for maintenance or service and there was NOT a loaner available. Not satisfied with that lack of service. Thank you.
V/R
Curt W
9/6/2024
Younjeong C. VERIFIED CUSTOMER
Liz guided me through the entire process quickly and accurately. I rarely had to ask questions and for those few questions she answered them clearly and made sure I resolved all uncertainties I had. Liz was kind and friendly, which made the visit pleasant.
9/6/2024
Andrew L. VERIFIED CUSTOMER
John was great. Prompt courteous friendly service
9/5/2024
Miguel F. VERIFIED CUSTOMER
I absolutely love the concierge service! Being able to get my vehicle picked up from my house to get taken to get maintenance is a game changer for me. Would consider staying with Genesis on for this reason alone!
9/5/2024
Armando M. VERIFIED CUSTOMER
Excellent service, I would go back to Elizabeth for future appointments.
9/5/2024
David D. VERIFIED CUSTOMER
Superior service by Liz!
8/31/2024
Ajay M. VERIFIED CUSTOMER
I came in for my check engine light. I was told that a part needs replacement and I’ll be contacted within a week once the part becomes available to come and replace it. it has been more than 2 weeks since I came in and there has been no communication whatsoever for this.
I reached out to the Service Department over phone and she assured me that someone would reach out to me regarding this. However, i’ve been waiting on this for the past couple of days. I understand that the parts can be out of order and it can take time to reach the parts department. But, not communicating the status (given I called multiple times two weeks out) is completely unacceptable.
8/29/2024
Matthew W. VERIFIED CUSTOMER
All good.
8/29/2024
Laurence B. VERIFIED CUSTOMER
The car was returned with problems that still exist
1) The washer fluid still does not fully come out of the passenger side
2) left side wiper now squeaks/sticks
3) car was not 100% cleaned on return (was not returned in same or better. Condition that it was when picked up)
4) caps for tire tubes not added as agreed.
The car will need to be serviced again to rectify these issues.
Thank you.
8/25/2024
Nicholas J. VERIFIED CUSTOMER
Elizabeth is a rockstar!
8/24/2024
David Y. VERIFIED CUSTOMER
Service advisor was knowledgeable about her job and she was friendly.
8/24/2024
Wendy G. VERIFIED CUSTOMER
The service team did a great job doing routine maintenance and solving a brake problem. Most impressive was the fact that they were willing to deliver my car after a longer stay in the shop than expected. I wasn’t able to come pick up my car so they made it happen to get my car to me. It was very appreciated! And I really love my car too!!!
8/23/2024
Derrick R. VERIFIED CUSTOMER
Elizabeth also provides the best customer service. She’s able to anticipate my needs every time
8/22/2024
Dan S. VERIFIED CUSTOMER
I look forward to meeting Elizabeth in person and to working with her