Thank you Elizabeth for your professionalism.really appreciate all your help!!
8/8/2024
Alfredo G. VERIFIED CUSTOMER
Excellent communication, and outstanding work energy
8/7/2024
Tony W. VERIFIED CUSTOMER
Liz provided excellent customer service and was very helpful.
8/3/2024
Emily Y. VERIFIED CUSTOMER
Very smooth and pleasant experience, thank you!
8/2/2024
Durk C. VERIFIED CUSTOMER
I was very satisfied with my service
8/2/2024
Vijaya R. VERIFIED CUSTOMER
Mr. My wife and I rate John’s attention to our service needs as above and beyond; and that’s why we bought his staff and him the best cookies we could find.
8/1/2024
Jondelle B. VERIFIED CUSTOMER
Liz is amazing and makes the whole experience wonderful. It is a pleasure to have her high level of service and care. She makes you feel like party of the Genesis family. Thank you Liz!
7/29/2024
Joseph L. VERIFIED CUSTOMER
Thanks for getting my car serviced in a short amount of time
7/28/2024
Boris G. VERIFIED CUSTOMER
It took two hours. Longer than I expected.
7/28/2024
Roger M. VERIFIED CUSTOMER
Services were excellent.
7/28/2024
Ella L. VERIFIED CUSTOMER
Upon arrival for service appt, there were no loaner cars available even though I had reserved one when I made a physical visit to service ctr to schedule service. Liz explained that the loaner cars were either in accident or being serviced.
A heads up phone call the previous day would have been appreciated as I had a doctor's appt the same morning.
7/27/2024
Jin K. VERIFIED CUSTOMER
Good service. Takes care of everything promptly. Notifies on the status of my vehicle in real time.
7/26/2024
Charles H. VERIFIED CUSTOMER
Good job, Elizabeth
7/26/2024
Frank F. VERIFIED CUSTOMER
Was able to get the car in and back on the same day Elizabeth did a great job at communicating with me as well!
7/26/2024
Peter C. VERIFIED CUSTOMER
From lthe initial call in for service to the immediate response to schedule the service for the following day, to prodding me with my request to have a particular Electrified GV70; then to its delivery and pick up of my GV80
And its service and return was the most impressive follow through from a dealership than I have ever witnessed. Thank you the the entire San Bruno Genesis and Cardinale Way team. Peter C
7/26/2024
Mark F. VERIFIED CUSTOMER
Made no progress on fixing my car. Claimed to have called Hyundai for help but when I picked up there was no record of it. Never answered my calls and called me back maybe half the time. Asked for my car to be brought inside before I picked it up and it was not. The car was also dirty on the interior when I picked it up and no one could find it for 15 mins. I brought my car to Dublin and they identified the issue and ordered a part in 24 hrs. My car was here for almost 3 weeks with no progress. Poor experience all the way around.