None of the service agents are available promptly to answer questions - the front desk folks are very rude. Even though I leave messages and they promise me to call back, there are no call backs and I have to call multiple times to get updates on my car service. My service case was transferred 4 times between different service advisors since they are never available and always on leave
7/22/2024
George L. VERIFIED CUSTOMER
Elizabeth went above and beyond our expectations by getting our vehicle serviced immediately, getting a loaner vehicle to us quickly, and keeping us informed of the service team's progress. She was friendly, professional, and a pleasure to work with!
7/22/2024
Raymond L. VERIFIED CUSTOMER
Thanks Liz! Great service as usual.
7/21/2024
Brady S. VERIFIED CUSTOMER
Elizabeth was great. Listened to and addressed my concerned. Clearly communicated solutions. A wonderful experience!
7/21/2024
Kenneth M. VERIFIED CUSTOMER
She's awesome, clone her
7/20/2024
Veronica T. VERIFIED CUSTOMER
I wanted to know why "a yellow light keeps coming on and staying on until I start the car up again".
I did not get any resolution.
7/20/2024
David A. VERIFIED CUSTOMER
Very professional and competent advisor!
7/19/2024
Mahesh K. VERIFIED CUSTOMER
Elizabeth has been terrific! Very attentive and hard working!!Don’t know if all would have been completed without her help. Thanks and by the way, love my G70!!
7/19/2024
Randy D. VERIFIED CUSTOMER
We still have an issue with the cold start shudder which was the same issue as the last visit in 2023. I spoke with Ethan about it and he says it is normal even though it was not that way when we bought the car. He said if it gets worse or becomes another issue in the warranty of 100k it would be taken care of. Not sure this is correct. He was very pleasant. Elizabeth was a great intake person. She did everything to help me and made the experience as good as it could be.
7/18/2024
Frances L. VERIFIED CUSTOMER
Elizabeth is the BEST. I wouldn’t trust my vehicle to any other service provider for my Genesis GV70. Thank again for being “The Best”.
Frannie LaDay
7/17/2024
Kenneth E. VERIFIED CUSTOMER
Great and prompt service
7/14/2024
Tyler Y. VERIFIED CUSTOMER
Elizabeth provided great service. Very friendly and personable and answered all my questions. She’s great!
7/13/2024
Gail B. VERIFIED CUSTOMER
Excellent service experience!
7/13/2024
Dale Y. VERIFIED CUSTOMER
Great service.
7/12/2024
Joel K. VERIFIED CUSTOMER
My service appointment was the best experience I’ve ever had. Service department was on time and amazingly efficient. If only all other service departments were run like this one. Elizabeth was awesome. I also received a tutorial regarding how best to utilize my new GV80
7/12/2024
Minta H. VERIFIED CUSTOMER
John did a great job assessing my vehicle and communicating with me in a timely manner.
7/12/2024
Jonah H. VERIFIED CUSTOMER
Great service by John and service team!
7/12/2024
Joseph T. VERIFIED CUSTOMER
John was great! Courteous and communicative.
7/11/2024
Kenneth E. VERIFIED CUSTOMER
Appreciate the extra effort given to make sure my car issues were resolved promptly.