The communication issues I've encountered on multiple occasions have been quite disappointing and have certainly made me feel undervalued as a customer.
During my last visit, there was confusion about whether I needed to drop off my car or if it would be picked up. I ended up bringing the car in myself today. When I arrived, it wasn't clear what services had been performed, which was frustrating. What was written in the report may make sense to those who work there. For me, this was not something I understood quickly.
I will say that a redeeming experience was Irving. I appreciate Irving's efforts to clarify by speaking with the mechanic and explaining the situation. I know he had other clients, but I appreciated his emotional intelligence in keying on my frustration and disappointment.
I believe a simple proactive communication yesterday from Liz, who was off today, could have significantly improved the experience. A brief text or call would have sufficed.
As a customer of what is branded as a luxury service, I expected a level of care that makes me feel valued, not like an inconvenience.
4/21/2024
Michael T. VERIFIED CUSTOMER
It would have appreciated more communication to help me set expectations on how long the service period would take. I dropped off my car at 8:15am and did not hear from my rep until the following morning that my car was ready.
4/21/2024
Michal L. VERIFIED CUSTOMER
It takes way too long. Why do I book an appointment in the morning if you start working on it in the afternoon anyways?
4/20/2024
Clinton Y. VERIFIED CUSTOMER
Elizabeth was very professional and courteous
4/20/2024
Augusta C. VERIFIED CUSTOMER
Liz always gives excellent professional service.
4/19/2024
Dsk Llp. VERIFIED CUSTOMER
Kevin was great. Very professional. I checked in with him around 8:30. He promised the completion time by 10:30 am. Service was completed and car was washed and ready by 10:15.
4/18/2024
Youyang G. VERIFIED CUSTOMER
Amazing exerience, better than the Santa Clara location.
4/18/2024
Toma B. VERIFIED CUSTOMER
I enjoyed the service!
4/14/2024
Kirk H. VERIFIED CUSTOMER
The best Dealership service from her today I’ve ever had in my lifetime, I’m 63,… I’ll be back because of how she handled today
Kirk
4/10/2024
Caroyn L. VERIFIED CUSTOMER
Great service!
4/10/2024
Do Hoon. VERIFIED CUSTOMER
Great service. Nice, helpful, imformative & professional. Thank you.
4/7/2024
Robert N. VERIFIED CUSTOMER
Elizabeth is the best
4/4/2024
David A. VERIFIED CUSTOMER
Elizabeth did an outstanding job!
4/4/2024
Manuel S. VERIFIED CUSTOMER
I had a really good experience with you all. Elizabeth was great, she had a great attitude and pleasant demeanor. You’re waiting room was more than adequate for me to work while I waited and your coffee was top-notch.
4/4/2024
Teri D. VERIFIED CUSTOMER
Easy and quick service
3/31/2024
Schonfeld. R. VERIFIED CUSTOMER
****
3/30/2024
Dale M. VERIFIED CUSTOMER
Efficient and responsive service!
3/29/2024
Anne H. VERIFIED CUSTOMER
Elizabeth is one of the best service reps I have ever had the pleasure of working with.
3/29/2024
Teresa F. VERIFIED CUSTOMER
Great service department.
3/28/2024
Knute J. VERIFIED CUSTOMER
Elizabeth was warm and communicative from the beginning to the end. Honest and in touch about the process. Excellent.