Elizabeth is wonderful, she makes it a pleasure to get your car serviced. I hope everybody gets to experience her high level of service. Thank you Elizabeth
2/29/2024
Michael C. VERIFIED CUSTOMER
Elizabeth was very courteous and got my car taken care of in a timely manner.
2/28/2024
Frances L. VERIFIED CUSTOMER
I am so very appreciative of the EXCELLENT Service I received. I will only deal with Genesis of San Bruno from now on. Best Service of any of the Genesis Service Departments. Thank you Elizabeth and the Service Staff that work on my GV70. ????
2/25/2024
Kenneth E. VERIFIED CUSTOMER
Great service from Elizabeth!
2/23/2024
Augusta C. VERIFIED CUSTOMER
Elizabeth provided outstanding service
2/17/2024
Woo S. VERIFIED CUSTOMER
Elizabeth’s service was overall good. She was friendly and provided clear explanations, which I appreciated. However, it was a bit disappointing that the responses to emails and phone were not prompt.
2/17/2024
Augusta C. VERIFIED CUSTOMER
Elizabeth does an excellent job!
2/16/2024
Malgorzata S. VERIFIED CUSTOMER
I’m getting regular emails with updates that are not related to me like: your car is ready for pick up.
When I responded and asked what it was about, I got no response. Very confusing. It’s ok if it’s a mistake (several times a week) but not responding when I actually do reach back out and respond to the email is not acceptable
2/15/2024
Charles K. VERIFIED CUSTOMER
The San Bruno Genesis service dept far exceedsed my level of expectation.
I dropped by un announced and without an appointment about a safety issue with my rear view mirror and they took care of the repair while I waited. I greatly appreciate the help and professional way Elizabeth handled my situation. She was caring and continued to keep me updated as to the progress of the repair. Keep up the good work and customer satisfaction
2/15/2024
Maki J. VERIFIED CUSTOMER
Thanks so much to Bryan! He was very quick to respond to my initial inquiry about the car. His promptness and attentiveness was what sold me on the San Bruno dealership. Thanks so much also for driving the car out to Dublin to deliver it, and explaining all of the bells and whistles.
The sales manager must have done a great job training him.
2/14/2024
Andy T. VERIFIED CUSTOMER
Elizabeth was fantastic! She explained everything in detail and made the entire process seamless. She's a real asset to your store, and the Genesis brand!
2/10/2024
Ritwick G. VERIFIED CUSTOMER
Thanks for all the communications and updates over the period when my vehicle was in service center. I was always updated on the current status. Thank you!!
2/7/2024
Wendy G. VERIFIED CUSTOMER
Kevan was so nice to deliver a loaner car then deliver my car back after service when that’s not even his job! Very kind! Great support all around from the team. Many thanks!
2/7/2024
Susan O. VERIFIED CUSTOMER
Elizabeth was friendly, knowledgeable, professional. Car was delivered timely as promised. I will return to San Bruno Genesis for other services
2/4/2024
Jondelle B. VERIFIED CUSTOMER
Elizabeth was awesome and very professional. She knows how to make you feel like part of the Genesis family.
2/2/2024
Annette K. VERIFIED CUSTOMER
Joe Hanson, and Arleigh Amonte of Genesis of San Bruno, provided me with exceptional service, professionalism, and courtesy. They went above and beyond the call of duty, by bringing me a loaner car, even though I live 2 hours away. Kennedy, the young woman who dropped off , and picked up the loaner car could not have been more courteous, and kind.
I am singing praises of Genesis of San Bruno everywhere I go now!
Thank you ever so much again!
2/2/2024
Francine G. VERIFIED CUSTOMER
Great service! Elizabeth was fantastic!!!
2/2/2024
Vara J. VERIFIED CUSTOMER
Appreciate Eric for helping me get my vehicle repaired. He did a good job of communicating with me after initially not hearing back from the shop. While Eric did a fine job, I was not happy that it took 3 days to get a loaner and about 10 days to get my flat tire repaired. Also, initially I could not get a hold of anyone at the services dept. I tried multiple times on different days and basically had to get someone in sales to walk over there and wait for a call back. Finally, I asked them to look at the fan noise as it extremely loud at idle. They said there’s nothing wrong with the engine but acknowledged the sound is unusually loud. There was another GV80 when I went to pick up mine and Eric could hear how loud it was. Anyway, it just seems a little strange that it’s loud but it that loud but It’s ok. Still I would like to have better understood why it’s that way.
1/27/2024
Febie H. VERIFIED CUSTOMER
Elizabeth was very professional, knowledgeable and provided excellent customer care and experience.
1/26/2024
Nicholas G. VERIFIED CUSTOMER
Enjoy car. Service has been poor both times I have used the service department. Receptionist doesn’t appear to communicate with service advisor, advisor only contacted me once about the status of my car—was in shop nearly 3 weeks. Getting the welcome to the Genesis family speech when you buy the car, and then apparent indifference for service tends to leave a “bad taste “ in your mouth. Especially after spending what I did for a G90. Thanks, N Grbac