Communication with the dealership was abysmal. I tried text, phone, and voicemail.
The actual repair work was okay, but took a full week longer than it should have.
1/23/2024
David A. VERIFIED CUSTOMER
Outstanding work and Mr. Macias was great to work with.
1/21/2024
Charles K. VERIFIED CUSTOMER
Communication and keeping me updated was unacceptable. To make matters worse not only weren’t text never return her voicemail box was always full so I couldn’t leave a message. On 2 separate occasions I had to drive to the dealership for updates. A 40 mile round trip to get a status on my vehicle which was at the dealership for over 3 weeks was very frustrating. Granted there were holiday breaks to take into consideration I think the customer experience needs to improve.
1/18/2024
Magnus H. VERIFIED CUSTOMER
Irving did a great job in explaining the condition of my cars battery. He was very friendly.
1/17/2024
Cherimel Y. VERIFIED CUSTOMER
Irving did his best considering he was alone that day.
1/17/2024
John S. VERIFIED CUSTOMER
Just very helpful with all the problems we had
1/12/2024
Michael R. VERIFIED CUSTOMER
the communication text and telephone response was severely delayed
1/11/2024
Alicia C. VERIFIED CUSTOMER
Elizabeth is an asset. I know she cares about my safety & getting the job done.
1/10/2024
George C. VERIFIED CUSTOMER
Thank you Elizabeth
1/5/2024
Arsalan A. VERIFIED CUSTOMER
Irving Macias is an amazing service advisor! I could not be happier with the above and beyond experience I had with him! He deserves a raise!
1/5/2024
Simon B. VERIFIED CUSTOMER
Elizabeth was very service oriented and proactive about the maintenance needed for my vehicle. She was also a joy to interact with!