She was responsive and helpful from the start to the end.
1/6/2025
Phillip S. VERIFIED CUSTOMER
The sun roof is still ratting it the shade not the roof it self. Now so more since the tracked where greased and the tech got finger print on the headliner
1/5/2025
Ilya T. VERIFIED CUSTOMER
My car was serviced on time.
My agent, Elizabeth, was, as always, very professional, knowledgeable,polite with the extreme positive attitude.i also want to thank George for helping me with the car ???? loaner.
Regards,
Ilya T
1/5/2025
Matthew F. VERIFIED CUSTOMER
Easy, fast and helpful! Highly recommend Genesis of San Bruno and their service department!
1/5/2025
Tripathi S. VERIFIED CUSTOMER
The issue is not resolved. It is very disappointing that after 25 days, the vehicle has the same issue. The vehicle diagnostic showed the same issue on 3rd January, still the vehicle was delivered claiming it was fixed. I was
Naive to assume and trusted and didn’t check.
After couple of hours, I took out the vehicle
And same issue appeared.
1/5/2025
William S. VERIFIED CUSTOMER
Lawrence was excellent and his communication was timely. It was a pleasure working with him.
1/5/2025
Alan F. VERIFIED CUSTOMER
Lawrence was courteous, professional, and accommodating. Great service on an excellent car.
1/4/2025
Christopher D. VERIFIED CUSTOMER
Excellent service
1/4/2025
David P. VERIFIED CUSTOMER
ok, also Richard provided me with good pick up and delivery service
1/4/2025
Kevin S. VERIFIED CUSTOMER
Very helpful and communicative. Liz went above and beyond and I really appreciate all the help Liz provided!
1/4/2025
Beatriz O. VERIFIED CUSTOMER
Very friendly staff, service went very smoothly
1/3/2025
Melissa T. VERIFIED CUSTOMER
Liz is so welcoming and friendly! Honestly the only friendly face in that service area.
1/2/2025
Duy T. VERIFIED CUSTOMER
I had to wait for almost 7.5 hours to have my car's ICCU software updated for the safety recall. Genesis of San Bruno should have offered a rental car for me to use during the repairing time. I had been told that my car interior would be cleaned also, but I found some stains on the seats still.
Finally, I should have been offered discount vouchers for future services or parts replacement as a compensation for my 7.5hours waiting time.
1/2/2025
Michan E. VERIFIED CUSTOMER
Elizabeth is an excellent service. Elizabeth and George are reason we make the two hour trip from Rio Vista
12/30/2024
Matthew S. VERIFIED CUSTOMER
I had a horrible experience initially before Elizabeth took over. I was with another individual and they held my car without for over a month without contact. I would try to contact without an answer. Once Liz took over I got what I needed and she was very helpful.
12/27/2024
Joshua L. VERIFIED CUSTOMER
Thank you for helping maintain my car!
12/26/2024
Tracy C. VERIFIED CUSTOMER
Personable and professional. Switching to San Bruno for service.
12/25/2024
Wendy G. VERIFIED CUSTOMER
People and communication was great but the car was returned with 3 system errors being reported on the dash.
12/25/2024
William S. VERIFIED CUSTOMER
Thank you for quickly servicing my GV60 after it was towed to your shop. It was so nice of you to deliver the car to my home when the service was completed. You really went above and beyond…I’m very grateful.