She was great help to service me beyond my expectations.
12/3/2024
Sanjay S. VERIFIED CUSTOMER
THE RECEPTION WAS REALLY GOOD BY lIZ, AND SHE ARRANGED THE RECALL KIT.
12/1/2024
Vincent C. VERIFIED CUSTOMER
Working with Elizabeth is always a pleasure because she is so understanding and takes the time to ensure all my concerns are addressed. The thing I would like the dealership as a whole to address is that there aren't enough service loaners, especially electric service loaners, which are supposed to be a part of the Genesis Experience as advertised by the automaker. I think you need to spin off the Genesis side from the Hyundai side if you really want to compete in the luxury space. It needs to be closer to Lexus of Serramonte in terms of the level service expected, not like City Toyota.
12/1/2024
Bradley R. VERIFIED CUSTOMER
The absolute worst customer service I've ever experienced! I've owned or leased several BMWs dating back 30 years. Really liking the body style of the GV80, I thought I'd give the new Genesis a try. However, after my last two experiences with the service center I will NOT be owning a Genesis vehicle in the future. It is completely unacceptable to spend more than half my day at the service center for a SCHEDULED maintenance.
Furthermore, I've never seen a more toxic environment. While the service manager was very friendly and seemingly doing what he could, sitting in the waiting room the entire day, I witnessed so much unprofessionalism by the staff and management. This is not something I would expect from a luxury dealership.
11/29/2024
David A. VERIFIED CUSTOMER
Elizabeth Czahar is an extremely competent service writer and was very helpful!
11/28/2024
Wolfgang D. VERIFIED CUSTOMER
George was great and helped very quickly!
11/25/2024
David M. VERIFIED CUSTOMER
George is the best. Love my Genesis G70 and how they service it!
11/24/2024
Clinton Y. VERIFIED CUSTOMER
Liz did a great job. She is the reason I choose San Bruno for my service at Genesis
11/24/2024
Magnus H. VERIFIED CUSTOMER
Car was delivered with soiled glow compartment door. Besides this problem John provided good service.
11/21/2024
Danielle G. VERIFIED CUSTOMER
My problem not resolved.
Paint issue since Nov 2023!!!
11/17/2024
Mark R. VERIFIED CUSTOMER
Staff is always nice and pleasant to deal with.
11/14/2024
Frank F. VERIFIED CUSTOMER
Elizabeth does a great job and keeping you informed at all times and is very conscientious about what she’s doing a true asset to San Bruno GENESIS
11/14/2024
Augusta C. VERIFIED CUSTOMER
Elizabeth is the best Service Advisor I have every interfaced with.Elizabeth has been consistently giving great service since she replaced the three previous service advisors.When I had a problem with the EV battery not charging properly and eventually discharging completely,Elizabeth documented every attempt to resolve the problem and kept me updated every step of the way.
11/14/2024
David W. VERIFIED CUSTOMER
Elizabeth was extremely thorough and helpful. Top notch customer service.
11/13/2024
Lentise P. VERIFIED CUSTOMER
John was very patient and answered all of my questions and concerns. Appreciate the overall customer service experience. Thank you
11/9/2024
Abby P. VERIFIED CUSTOMER
When we bought the car late on October 31st, we drove it home to Sausalito. The next morning it was dead and had to deal with getting it back to the dealership by jumping the 12 volt battery. I was told that it could be fixed while I was waiting and after a little over an hour the 12 volt battery is being replaced. We didn't drive for a day. The next day we drove it a little bit. And then day after that it was dead again. This latest survey is based on the second visit in which it was apparently fixed but time will tell. He's not too happy with the fact that it wasn't properly fixed the first time. It was a brand new car. Two issues, not just the service, but was selling a car that clearly must have been jumped before it was sold to us.
11/8/2024
Younjeong C. VERIFIED CUSTOMER
John was really fast, while maintaining accuracy and also kind spirit. Very pleasant experience!
11/8/2024
Felix S. VERIFIED CUSTOMER
My car was taken care of and the recall was fixed as well as my full service, it was also washed and vacuumed very greatly and smelled very clean and nice and the full experience of dropping it off and picking it up within a timely manner. John was very great and had the upmost best customer service, I'm going to look forward to coming back for my next service and any other needs that my vehicle requires
11/7/2024
Lance D. VERIFIED CUSTOMER
John was very helpful, patient and friendly, communicating well during the time my car was being checked out for a recurring problem. He showed empathy and a genuine level of care. Great customer service. Thanks John!????
11/1/2024
Alicia C. VERIFIED CUSTOMER
Elizabeth kept me updated throughout the day regarding valet service, servicing progress, listening to me, and finding answers. This is the first time the car came back cleaned, including windshield , what a car wash used to mean, not renaming a decent car wash as ‘detailed’. Thank you Liz!