Pettus CDJR De Soto Auto Repair Service

I’m very satisfied with the service I received at Pettus. I will continue to use Pettus for the service on my 2022 Ram.

So there is not enough room here to express my gratitude to Randol and the rest of the Pettus Service Team. My truck was stuck in warranty hell with Stellantis, ignored phone calls, emails etc caused a total of over 8 weeks of my truck sitting at the dealership. Once Randol called and got me assigned to another rep things went so smoothly. I realize it is not his job but he made calls to Stellantis and got the ball rolling. I could not get any movement on my case but he was able to make it happen. I was kept informed of the progress and most times a call from Randol preceeded the contact update from the case worker...by days. I truly appreciate all of the hard work and extra effort. Thank you. Kurt L

Everything customer service and speedy service

Randol made the service experience great, he kept me informed and was personable and professional!! I will definitely recommend the service department to others

I brought my truck on October 4 for a check engine light. The code reads thermostat. After diagnostics it was determined that the oil cooler needed to be replaced, and it needed a coolant flush. They had my truck through October 18th doing the work. It was $1100. The very next day ! drove to work and the check engine light came on again for the exact same thing. I called Monday morning, and they said bring the truck back on Tuesday for a re-check. Upon ANOTHER diagnosis, they determined this time it was the coolant reservoir and thermostat. They said this was in addition to the work just done over the 14 days they had my truck for this same code. They quoted an additional $1100 for this added repair they MISSED for the same code. They called for approval once I checked around due to feeling a bit hustled. I checked the price of these parts, and they were approximately $75.00 in total. So, they wanted $1025 for labor. I promptly told them I would pick up my truck and take it elsewhere. When I told them I would come and get it they said OKAY. I called them back to confirm pick up and at that point they told me my truck was all fixed and it would be $1100.00 to pick it up. So, $2200.00 for an oil cooler, coolant flush, thermostat and coolant reservoir. There was no discount for missed diagnostics, double shop fee, double diagnostics, double labor in the same area. I had to argue that point with them while at work and finally got the second bill reduced to $880 so I could pick up my truck (my only means of transportation). All total I now have $1980 the two-part service and to top it all they said it may not. even be fixed. That it could take three to four more times to piece part the issue, which I am still not even sure what all the original issue even was. Did they even do a thorough diagnosis or just point, exchange parts and bill me, rinse and repeat. I would NEVER recommend this dealership if you wanted to be treated fairly and be able to trust what they are saying. They are just a money grab shop with no accountability. They don't communicate with one another. By the time I called the work was already done. REALLY!!! It took 14 days for the first service and then magically from 3:30pm one night to the next morning after 3 calls by 10am $1100.00 worth of work was already done! HMMMMM|

Just let me know when the oil filter is in so I can get the oil changed thank you

I’m happy with your service and you’re close to my home.

You have a great crew in the service department Melissa, Mr Fears , and the new girl that is changing oil are doing a great job for you.

Easy fluent transaction to have service completed on my ram.

Your welcome. The Jeep drives awesome!!

Top notch service as always!

Was called early Monday morning at 8:45a that my trucks’ ordered parts were in. Had to figure out some scheduling issues with taking time off but figured it out and called Tuesday morning at 9a asking if I could bring it in then. Was told yes. Got there, was told there was a car ahead of us but they’d get it done soon. About half hour later a porter was able to drive me back home so I didn’t have to wait which was awesome! Wednesday came around, I called about 1p to see if my truck was done and found out it hadn’t been started on. After several calls, finally spoke to the Technician Manager who said “we just got the part we needed in this morning” and were getting the truck started on then. Knowing this was a max 2hr job I was a little confused on why it was taking so long and why I was told that Pettus had all the parts Monday morning? When my husband went to finally pick up the truck, was told by the Technician Manager that the oil was overfilled and they needed to replace the CCV filter, but the CCV filter was recently changed less than 100 miles ago and the previous oil change was done at Pettus about 2,000 miles ago. Mind you, this Technician Manager also told my husband (before the job was started) several other items that needed to be replaced and proceeded to give him a total dollar amount without even recognizing the current mileage and that the vehicle was still very much under warranty. Truck was at 24,000 miles.

Randall was honest and straight forward. He did everything he could to get me on the road as quickly as possible.

Thank you for the service you did on my Truck Anthony

Kelly was great. She was very pleasant and very clear with her communication.

Everything was satisfactory and completed in the time alotted.

Customer service was awesome. I wish the pay share amount was discussed at the time I dropped the vehicle off. I would have paid cash.

I would like to thank Randy Caldwell for all his hard work!! It was great to receive fast and professional help when my jeep gets sick & needs a doctor!!

Everyone was very nice. I only wish they had put my contents of my car back where they found them.

Randol did a great job of keeping me informed on the status of the repairs.