The customer care service I received was great all the way around. I will definitely recommend Pettus to other people.
2/27/2024
Katy J. VERIFIED CUSTOMER
Nick and his team are always helpful and friendly. It is why I keep coming back.
2/25/2024
Kurt L. VERIFIED CUSTOMER
Lizzy was on top of my service. Kept me in the loop. Found the part for my truck and had it done the same day. I thought for sure it would take several days to get the part. That is why I keep bringing my truck back.
2/24/2024
John P. VERIFIED CUSTOMER
Everything is always great when I am dealing with Pettus Automotive in DeSoto
2/24/2024
Chris M. VERIFIED CUSTOMER
Great job addressing all issues, thanks.
2/24/2024
Jefferson Frank. VERIFIED CUSTOMER
To big of fee for using CC
2/24/2024
Chris O. VERIFIED CUSTOMER
Lizzy was great she communicated every step of the way and answered all of my questions. Lizzy was a solid 10/10 My below comments have nothing to do with her service.
I was a little frustrated about having to leave work to come return the car to stock when it was sold with a tuner and the tuner was present. That isn’t Lizzy’s fault, and I understand there are liability issues there but considering the car was sold to me with that tune and flash device and has an extended warranty purchased through the dealership knowing about the tune.... I would think it would have been smoother. Not only did I miss out on work but it cost me another day with a rental vehicle since a loaner was never offered.
I understand loaner vehicles aren’t always available.
2/23/2024
Angelina S. VERIFIED CUSTOMER
Leah was absolutely amazing. Polite, friendly and great customer service.
2/23/2024
Tom M. VERIFIED CUSTOMER
I was completely satisfied with the way Lizzy kept me up to date on there progress with my truck
2/22/2024
Rodney K. VERIFIED CUSTOMER
Very good workmanship and people skills are great. Thank you for the good work.
2/22/2024
Denise W. VERIFIED CUSTOMER
I asked for them to show me the impact mark on the wheel right where the bubble is on the tire indicating it was caused by a road hazard. Neither person could locate the impact mark for me. There is a curb scuff but it's not close to the bubble. I believe the tire is defective and should be replaced.
2/21/2024
Doug D. VERIFIED CUSTOMER
This was my first time to Desoto Pettus Ford. Bought the truck at Ste. Gen. Lizzy and your whole team was great.
2/21/2024
David G. VERIFIED CUSTOMER
Very happy with how fast my truck was repaired. Everyone I talked to was very professional and easy to work with. I will recommend to friends and family. And will definitely be back when I need more work done.
2/21/2024
Monika C. VERIFIED CUSTOMER
Nick is a great communicator!!
2/20/2024
Darrell B. VERIFIED CUSTOMER
Lizzy is a wonderful service advisor. Very knowledgeable!
2/20/2024
Robert M. VERIFIED CUSTOMER
Great service
2/20/2024
Jordan O. VERIFIED CUSTOMER
Great customer service
2/20/2024
Janice B. VERIFIED CUSTOMER
Thank you!!
2/19/2024
Steven C. VERIFIED CUSTOMER
The valet service is extremely helpful. The service department was very professional and communicated effectively throughout the entire process. Excellent service overall.
2/16/2024
Leslie C. VERIFIED CUSTOMER
Leah and the other ladies, who coordinate everything for the Ford service parts are amazing