Kate went above and beyond to make my experience wonderful. Kate handled my situation with empathy; I left the store knowing my car was in good hands and that they would find and fix the issue. She anticipated my need for a car to use even before I spoke it. Thanks Kate!! And thank you Eden Prairie Nissan for taking care of our baby since we purchased her from you!!!
3/24/2024
Amran J. VERIFIED CUSTOMER
Justin Kersteter.
He was very helpful and wasn’t acting like he was in a rush and is always doing a great job he’s an amazing person I’d like to say thank you very much!
3/24/2024
Sharlet M. VERIFIED CUSTOMER
This is the second time I called to check if my car was done. When I got to my car the home screen was all changed who has the right to go in my car and change things. I thought my car was getting transported to get the undercoating. I believe it was driven without refilling the gas tank. If I get a loaner I am expected to refuel. But again your staff should NEVER touch personal items or change settings on car.
3/23/2024
Melissa R. VERIFIED CUSTOMER
Jayc - please let me know next steps to have diagnostic on my entertainment component/ radio. Thanks.
3/23/2024
Jennifer J. VERIFIED CUSTOMER
Quick service and great lounge waiting area.
3/23/2024
Joe G. VERIFIED CUSTOMER
Great job today!
3/23/2024
Cheryl B. VERIFIED CUSTOMER
James was very helpful and easy to work with.
3/22/2024
Gordon R. VERIFIED CUSTOMER
Very happy with Kate and the service department on my Rouge Tks
3/22/2024
Ife A. VERIFIED CUSTOMER
He was great and very kind!
3/22/2024
Marlys D. VERIFIED CUSTOMER
Have always been pleased with your service dept.????
3/22/2024
Dana A. VERIFIED CUSTOMER
Jayc was extremely helpful and pleasant to work with! I appreciate how I was listened to! Great experience. My car runs great now!
3/22/2024
Tamara K. VERIFIED CUSTOMER
Everything went nicely
3/22/2024
Susan Z. VERIFIED CUSTOMER
Thank you a great experience
3/22/2024
Marc I. VERIFIED CUSTOMER
He was all I could have asked for.
3/21/2024
Jane H. VERIFIED CUSTOMER
Great service. Sensible solution for our situation. Very pleased with how John handled.
3/21/2024
Daniel K. VERIFIED CUSTOMER
Excellent service for this appointment. Jayc was very clear in what the tech's were going to do, and made it clear what I was paying for. Keep it up!
3/21/2024
Sonja H. VERIFIED CUSTOMER
I always get great service at Eden Prairie Nissan and Jayc was on top of everything. I didn't have my phone with me today (it got left behind!!!) so when the tech texted my inspection report, I didn't see it right away. I waited longer than normal, probably because of that situation. When I went to ask Jayc about my vehicle, she resolved all the paperwork and got the process going again right away.
3/21/2024
Linah G. VERIFIED CUSTOMER
John Oetter, was phenomenal, not only with communication,but consistency. I did not feel pressured into anything and that's big!!
3/21/2024
Dave F. VERIFIED CUSTOMER
Jayc did an excellent job. Thank you
3/21/2024
Bryan B. VERIFIED CUSTOMER
Staff was kind and courteous. They helped me every step of the process of my repair. Thank you for your help.