Joe’s patient, do diligent assistance from our service appointment setup to addressing all our SUV’s POI completion was unmatched & most appreciated!
8/21/2024
Leo S. VERIFIED CUSTOMER
Your service department is very professional and very friendly to deal with.
8/21/2024
Jennifer L. VERIFIED CUSTOMER
Joe and the entire service team were professional and kind and I appreciated that very much.
8/21/2024
Edward M. VERIFIED CUSTOMER
Excellent dealership and service department!
8/21/2024
David S. VERIFIED CUSTOMER
Joe is always a pleasure to work with. Extremely informative and trustworthy!
8/20/2024
Don H. VERIFIED CUSTOMER
Lisa was very good at her job and helping me with getting my truck inspected. We like dealing with McCandless Ford.
8/18/2024
Becky M. VERIFIED CUSTOMER
I requested oil change, tire rotation and inspection. I was advised that vehicle needed rear brakes and rotors which I agreed to have done. I left registration and insurance cards on the console for the inspection. Window stickers showed expiration 8/24. I had to return to your establishment on Saturday when I realized vehicle still had the old stickers. Evidently when I requested “inspection” there was confusion and thought I requested all points inspection. Do not understand this. It took another hour out of my day.
8/18/2024
Frank C. VERIFIED CUSTOMER
Thanks for you services.
8/16/2024
Kelsey S. VERIFIED CUSTOMER
Joe was helpful and listened to all my concerns. They corrected an issue that they didn't cause and I appreciate it
8/16/2024
James R. VERIFIED CUSTOMER
Always appreciate the way I've been treated through the years
8/16/2024
Olie E. VERIFIED CUSTOMER
My appointment was 10:00 you didn’t start on my truck until 10:55. How can you be 55 minutes behind at 10:00. Olie E
8/15/2024
Grant M. VERIFIED CUSTOMER
When i made the appointment I explain there were no codes but I was having a rough idle and rough run issue with poor fuel mileage. I then spent two evenings taking the truck to and from your dealership and paying you 99 dollars just to be told "there are no engine codes so there's no issue" I thought I was clear and was getting a diagnostic other than there's no codes. I don't have an issue paying for service and everyone I dealt with was very professional and kind but I don't believe this was a fair deal. Thanks
8/14/2024
Jim T. VERIFIED CUSTOMER
Never had a bad experience there!
8/14/2024
Melissa H. VERIFIED CUSTOMER
Great service!! Answered all my questions, was professional & everything
I wanted done was completed.
8/14/2024
Jc D. VERIFIED CUSTOMER
Lisa was E X T R E M E L Y patient with me. I created a bit of a challenge for her today. Not intentional, but a pain for her just the same.
She is awesome… amazing… outstanding!! And her hair is bada$$ too!!
8/9/2024
Matt F. VERIFIED CUSTOMER
Valet service is wonderful. I will be back.
8/8/2024
**** B. VERIFIED CUSTOMER
Normally I’m very happy with the work and service being a long term customer through myself and my family but, I still have an issue with the wind noise in my trunk its actually sounds worse. when they replaced the part or seal that was broken on my hatch they broke something else and when fixing that it doesn’t seem like a clean job so much they melted my bumper. Even though they ordered me a new bumper I just feel things were not handled carefully and now I have to go through another visit worried about if it will go well. I understand mistakes happen but this makes you really question the trust you have in the work
8/8/2024
Dennis S. VERIFIED CUSTOMER
I was very pleased with the service I received from all parties involved . I made a call to the shop and was greeted with professionalism of the highest standard. When I entered the shop, I was greeted with a smile and a courteous greeting. I was also amazed by the update on Ruby(F150) every step of the process to find solutions to fix my truck. McCandless Ford have my business for life.
8/7/2024
Sheryl P. VERIFIED CUSTOMER
Joe Hicklin goes the extra mile to make my service experience great. He always addresses all my concerns. He should be promoted to service manager!