Spent over 5 hours waiting. Perhaps this is not a negative reflection on your service, but we drive 6 hours round-trip from home, and this made for an 11+ hour day for service. We had to add front brake service to the normal items, but it still seemed like a long wait.
6/19/2024
Kayla W. VERIFIED CUSTOMER
Great work! Friendly and helpful employees!
6/19/2024
Mark J. VERIFIED CUSTOMER
Out in less than an hour!
6/19/2024
Gregory M. VERIFIED CUSTOMER
Daniel is the absolute best Service Technician I have ever had the pleasure of working with at any location, anywhere. Always outstanding service every time.
I hope your team realizes what a valuable asset he is. I hope he is rewarded accordingly!
6/19/2024
Barbara W. VERIFIED CUSTOMER
Tristin stands out in his ability to provide professional service. He takes time to explain every detail. He is friendly and welcoming.
6/19/2024
Nicole R. VERIFIED CUSTOMER
They didn’t reset my tire sensor alert
6/19/2024
Laurie D. VERIFIED CUSTOMER
Great customer service
Timely in the repair
6/18/2024
Patricia F. VERIFIED CUSTOMER
My only complaint is that I was quoted $1,241.30 for parts, taxes, & labor, but my bill was $1,269.28.
Other than, Pueblo Toyota is the absolute BEST!! Especially appreciated Tristan’s help with our emergency on Friday night! Superb service!
Thank you!
6/18/2024
Audrey G. VERIFIED CUSTOMER
Apparently your service department was 1 technician short today. I completely understand, these things happen. I do not appreciate not giving the option to reschedule my appointment. My car was left in its original spit for an hour!!! I finally went up to the counter and was told about the shortage. It is very frustrating when one has appointments and counts on an on time appointment. Again , I understand but please please give your customers honesty and an option to reschedule before waiting an hour.
6/18/2024
Ronald R. VERIFIED CUSTOMER
Fast and efficient thanks
6/18/2024
Sarah J. VERIFIED CUSTOMER
I had to return as there was debris displaced from changing the cabin air filter that caused a loud noise when the AC was turned on. The service team got it fixed right away when I went back, but was slightly inconvenient to have to go back and get it taken care of. Would have hoped something like that would have been caught by the technician after putting in the new filter, but in the end, it was made right, just extra trip back and forth.
6/18/2024
Laura B. VERIFIED CUSTOMER
You were short one lube tech…plenty of other staff sitting around idly…how about cross training your staff to fill in the gaps when someone calls in sick?
More cost effective and happier customers…
6/16/2024
Mike S. VERIFIED CUSTOMER
I waited for two hours after the mechanic new they did not have the part to fix my truck. I was not happy.
6/16/2024
Lorraine D. VERIFIED CUSTOMER
Very satisfied with the quality of service I was given yesterday to myself and my vehicle. Thank you. Lorraine D
6/15/2024
Janet Z. VERIFIED CUSTOMER
Great customer service provided
6/15/2024
Thomas S. VERIFIED CUSTOMER
Service was fast and easy. Dan explained what was scheduled for this service and what I should expect for the next (major) service interval.
6/15/2024
Victor S. VERIFIED CUSTOMER
Thank You for serving my vehicle
6/15/2024
Amanda A. VERIFIED CUSTOMER
Dan is always great! Alex’s quick shuttle service is always appreciated! Pueblo Toyota is the best!
6/15/2024
Joette U. VERIFIED CUSTOMER
Dan Proffer is astute, professional and helpful. Give him a raise.
6/15/2024
Irene O. VERIFIED CUSTOMER
I was very satisfied with the services. It took a little longer. But that was finle. As long as it got done right. Bianca **** was kind. Reassuring it would get done by 5he time I had to go to work. Rich was very kind also. Thank you all