I thought it was gonna be an oil change. All they did was rotate my tires.
3/14/2024
William S. VERIFIED CUSTOMER
All good????
3/14/2024
Michelle M. VERIFIED CUSTOMER
Ok
3/14/2024
Jorge R. VERIFIED CUSTOMER
I'm happy
3/14/2024
Connie B. VERIFIED CUSTOMER
I was charged $175 To read the Engine code.and see what was wrong with the car. Any car Part store does this for free. Then I had to pay $660 To replace a thermostat in a 2022 Rav4 . I have purchased five brand new vehicles from toyota and have never had any problems with any of them until this one.
3/14/2024
Fred P. VERIFIED CUSTOMER
Dan was great to work with
3/14/2024
Deb M. VERIFIED CUSTOMER
Dan was very informative and professional.
3/13/2024
Deborah C. VERIFIED CUSTOMER
Thank you
3/13/2024
Richard W. VERIFIED CUSTOMER
Too long a wait for oil change I will be going somewhere else
3/12/2024
Sue H. VERIFIED CUSTOMER
Bianca was awesome! From start to finish.. She kept me informed and was very professional and kind. Thanks Bianca!
3/12/2024
Dana W. VERIFIED CUSTOMER
1)there were items on the “to do” list I did not ask for or want done/ rotate tires 2) I asked to be called rather that texted or emailed that service was completed, that did not happen as I requested 3) the text link was not easily navigated thus leaving me with questions that could only be answered in person.or with a direct phone call. 4)upon arrival to pick up vehicle 3 hours after drop off, still 2 more hours were required because of not directly communicating with the service technician via Carl. Had I been aware of air filters due for a change early on , at least 3-4 hours would have been saved.
3/12/2024
Tim K. VERIFIED CUSTOMER
It took 2 1/2 hours for an oil change and tire rotation. Also they charged me for the tire rotation and they shouldn't have since I brought the tires from Toyota. So I had to wait for Bianca to come back from picking up pizzas for the crew before they could refund me which took another 1/2 hour. Then when I asked Carl about the sticker in the window for my next oil change he said that they don't do that anymore. But when I asked Bianca she they supposed to and gave me one. Also they put synthetic oil in my car when I usually put regular oil which cost me more($30.00). Then I was told that the synthetic oil they put in stills requires me to change it at the same mileage as regular oil. What a rip off. I have another appointment this Thursday and I might cancel it because of terrible service.
3/12/2024
Brice H. VERIFIED CUSTOMER
I Waited 4hrs for an oil change and tire rotation with an appointment. Next time I will schedule service elsewhere!
3/12/2024
Kurt P. VERIFIED CUSTOMER
Just want to thank you guys very much!
3/12/2024
Paula M. VERIFIED CUSTOMER
Ni need to contact. The issue was the new system went down and people who were there after me went before me and got done quicker when I had a 10AM appointment. My car sat there for over an hour. Customer service was great besides that issue. Also prices went way up. It was not expected.
3/10/2024
Stan S. VERIFIED CUSTOMER
Triston is a super intelligent guy who is extremely competent. He did a great job with getting my car serviced.
3/9/2024
Leo B. VERIFIED CUSTOMER
Great customer service Like always!
3/9/2024
Brent J. VERIFIED CUSTOMER
She was great. Good luck with the new system. Change can be hard
3/8/2024
Mark S. VERIFIED CUSTOMER
Yes we were VERY SATISFIED with ALL the service we received from Dan and the TECHNICIAN!!! YOU have a GREAT TEAM!!! KEEP UP THE EXCELLENT SERVICE!!!
3/8/2024
Mike G. VERIFIED CUSTOMER
The service and the technicians were fine. The appointment system was not good. I got at least 15 text reminders of my 10:30 appointment. We arrived on time and checked in. But we sat, waiting, for an hour and a half before they ever came and got our car out of the service bay. When I asked why it was taking so long I was told everyone was in meetings. In the future it would be better to schedule an appointment for me when you can actually do the work.