Communication was good. The service of my truck was quick and the price was fair however once I got there to pick up my truck I had to wait until she finished her private conversation on the phone and then until she was done talking to the mechanics. By the time she was ready to to help me the other guy finished what he was doing and had my keys in his hand. I don’t come in to pay for services to be ignored.
3/8/2024
Patricia L. VERIFIED CUSTOMER
Well done!
3/8/2024
Justin S. VERIFIED CUSTOMER
????
3/8/2024
Kay H. VERIFIED CUSTOMER
Triston is a great help.He's knowledgeable about
everything that involves the care and maintenance of our Toyota vehicles.
3/7/2024
Chuck J. VERIFIED CUSTOMER
Good customer service.
3/7/2024
Scott A. VERIFIED CUSTOMER
The service ended up being done, but I had an appointment set for 930 and the person that I talked to told me that it would take an hour and a half. This ended up taking 4 hours, and during this time they told me that it was done 3 times when it wasn't. They did end up giving me a 10% discount. Overall the experience wasn't good.
3/7/2024
Linda P. VERIFIED CUSTOMER
The new program showing video of the work being done is helpful for me to be able to pass this on to my husband. Thanks
3/7/2024
Heidi L. VERIFIED CUSTOMER
The service was very easy to schedule. Staff was very informative and kind. The courtesy shuttle driver was also very nice and even made a courtesy call to see if I needed a ride back.
3/7/2024
Roger E. VERIFIED CUSTOMER
The service was professional and timely. Thank you.
3/7/2024
Montana R. VERIFIED CUSTOMER
I waited over 3hrs for a new tire to be put on and a cabin air filter, and they ordered the wrong tire. It took over 3hrs for them to figure it out and I left on my spare.
3/6/2024
Fernando O. VERIFIED CUSTOMER
Very helpful and let me get the recall done with ease, thanks ????
3/6/2024
Sean B. VERIFIED CUSTOMER
Dan did a fantastic job explaining the new process and letting me know everything they did when I picked up!
3/6/2024
Deborah J. VERIFIED CUSTOMER
It took a while but all was fine in the end. I got an estimate of needed repairs in a text. I will schedule a time in the future, finances willing.
3/6/2024
Dennis D. VERIFIED CUSTOMER
Nice,friendly and very helpful staff!
3/6/2024
Pepper W. VERIFIED CUSTOMER
I was told my oil change would take 45 to 60 minutes so I choose to wait. I was there for 3 hrs and 15 min. I recognize you have a new system and Staff was apologetic but still unacceptable.
3/6/2024
Joshua G. VERIFIED CUSTOMER
Took good care of me and my vehicle! Thank you!
3/5/2024
Carol L. VERIFIED CUSTOMER
We were quoted a 4 hour time for the recall and 5,000 mile service. It was closer to 6. We called at the 5 hour mark. Bianca was in a meeting. A man said “I don’t see it on the board. I’ll have her call you.” That’s ok but couldn’t he have asked someone or looked around a bit? Bianca called when out of her meeting & said our keys were in her desk, so it was ready. She apologized for the wait. I wish someone would have called us at 4 hours and said it should be X more time.This is important because we live in the Springs & were spending time in Pueblo waiting for the car. It made it a long day. Otherwise she was very knowledgeable.