Chatham Parkway Lexus Auto Repair Service

You do an excellent job of taking care of your customers. Everyone we were in contact with or spoke to was polite, helpful, and welcoming in the process. We are satisfied customers and continue to enjoy our car.

Darryl is very pleasant to do business with.

Thanks!

Made an appointment to replace rear taillight assembly . Brake light wasn’t working and blinker bulb needed replacing.Told the lady that made the appointment that I would be waiting.Arrived at 39 minutes early for my appointment. Which didn’t seem to be received well.Escorted to the lounge talked to service advisor about 29 minutes later and was told it would be 3 o’clock or so before he would have any word . I would think he would have known I was planning to wait ( but not 4hours) he didn’t offer a rental and I didn’t ask.( Guess I should have)Received a call and text around 4:30 in the afternoon and was told most of the parts would be their the next day but that one part would be maybe up to three days.My service advisor offered a loaner because it was a safety issue and woul be up to three days so I agreed.Got a ride to the dealer the next morning and picked up my loaner.Very nice experience.Received a tex next day around noon and was told my vehicle was ready.I secured another ride to the dealer and picked up my vehicle again a pleasant experience. Around 7:00 pm.I was running an errand and discovered my rear side marker on the same side.It was working when I dropped the vehicle off. I live 25 away so I ended up driving almost 125 miles for this issue. I would have thought if the side marker light wasn’t working when the work was completed it would have been noticed.I will replace the side warmer bulb myself instead of another 50 mile trip that should have been caught when the work was completed

Service provider seen genuinely concern in my vehicle operational life and my understanding of present and future maintenance. Thank you.

Larry is personable, efficient and delivers on-time, every time. He’s “The Guy!”

Great service Rep.was Great attention to detail was was first class.

Thank you, Tomas, for all of your help and for answering my questions.

When rotates the tires they chip off few black paint from the wheels. Hopefully next service they more careful

Daryl was great! Love Lexus service at Chatham County.

Excellent service as always! Larry explained everything recommended and everything done.

Darryl showed amazing customer service. I came in at the end if the day with a dead battery.. it was technically after hours. He graciously helped me, and I my car back by midday the next day. He was very accommodating, stayed in touch the entire time and made the entire experience stress free.

Ok, well please

Always an excellent experience

Tomas is knowledgeable and professional. I will use him again.

The surveys should be eliminated. If I am/was dissatisfied I would notify you or change care providers.

Darryl was exceptionally considerate and helpful in getting us on the road again to continue our travels.

Darryl went way above and beyond to help me in the serving with my vehicle. Gave me the best options in satisfying my needs. Thanks you

This was an excellent experience. I am very impressed with Darryl and the level of attention and service he provides.

Very competent and professional. Explained the service to me before hand.