Mr. Brenner was very professional and explained everything.
10/23/2024
Kristie B. VERIFIED CUSTOMER
Great customer service
10/23/2024
Kim R. VERIFIED CUSTOMER
Had an 11:15 oil change and tire rotation service. I called at 4:30 because I had not received status. Was told they forgot my car and they were taking it back right then and it would take an hour. Showed up at 5:30 and they still had not taken the car back. Was asked if I needed the car, said yes and was then told I could wait or come back another day. Waited and didn’t leave the dealership until 6:45 after they had started shutting the service doors and locking up. Completely unacceptable experience and probably won’t come back.
10/23/2024
Lisa B. VERIFIED CUSTOMER
Darryl was awesome I appreciate his
Courtesy and concern making sure I got back to
Work from my lunch break back To Pooler in a
Timely manner considering it was very busy .
10/23/2024
David Lynn. VERIFIED CUSTOMER
Exceeds expectations !!!
Amazing!!!!
There is no question that the service department plays a major catalyst in customers and clients buying another vehicle, I’m on my fifth Lexus in the service department along with your excellent sales staff has certainly played a major role in this… Thanks for the great work and help, a very confident and loyal client, Dave
10/23/2024
Ava W. VERIFIED CUSTOMER
No problem.
10/23/2024
Selina G. VERIFIED CUSTOMER
Larry was very personable and professional. He took care of providing me with a loaner car, which was totally amazing! The first time I have ever driven in hybrid car , He carefully explain the functions and saw me on my way. Prior to that I had a few issues he allowed me to work through, his excellent customer service was by far the best. Thank you, Larry for taking care of me and instructing me on my first hybrid!
10/23/2024
Russell M. VERIFIED CUSTOMER
Darryl was friendly and kept t me informed of the status of my car. He was fun to talk with and paid attention to detail. I enjoy bringing my 2023 RX250 in for service at Chatham Parkway Lexus.
10/22/2024
Alisa B. VERIFIED CUSTOMER
I found the communication inefficient and confusing on additional service recommendations.
10/22/2024
Helen T. VERIFIED CUSTOMER
Very good customer service from Ken. Hope I get him the next time for service
10/22/2024
Stephen N. VERIFIED CUSTOMER
Service was excellent, I was kept informed of all issues and status of my vehicle. The car was perfectly washed and vacuumed.....which was a really nice touch.
10/21/2024
Everard G. VERIFIED CUSTOMER
Great customer service.
10/21/2024
Terri S. VERIFIED CUSTOMER
Larry gave me great service.
10/21/2024
Jimmie S. VERIFIED CUSTOMER
Great service by Mr Ken
We also discuss future issues for when I return
Thank you for asking
Jim
Slatten
10/20/2024
Karen B. VERIFIED CUSTOMER
Larry was very helpful and courteous .
10/20/2024
Charles P. VERIFIED CUSTOMER
I was completely satisfied with the service from Larry Brenner. I was not pleased with the customer service I received when I contacted the dealership to try to schedule a sooner appointment for my LS500. The customer service was more concerned about whether I was going to keep the appointment than trying to accommodate my need for an earlier appointment date. That was the first time I have ever been treated so rudely by a representative from a Lexus dealership, and I have owned 9 Lexus vehicles.
10/20/2024
Deborah Z. VERIFIED CUSTOMER
Chatham Parkway dealership is outstanding! I was traveling and got a nail in my tire. Larry Brenner was able to get my car in the very next day, provided me with a loaner and was in constant contact with me. Not only is this dealership aesthetically, beautiful, but it is clean and offers the most amazing chair massages. All the staff that I encountered were courteous, friendly, and supportive.
10/20/2024
Cuba M. VERIFIED CUSTOMER
I was there for right at four hours for 60000 check. The car sat out in the driveway for over 20 minutes with no acknowledgment from Ken to me that it was ready. I know he had other customers, but he could have let me know when the car was ready considering that I had been there been there for almost 4 hours.