Chatham Parkway Lexus Auto Repair Service

Tomas always gives excellent customer service!

As always, Darryl was attentive, paid attention to detail and ensured total satisfaction. Service on my vehicle was completed in a timely manner. Thank you.

Larry and Mike were both Great. Courteous, respectful, knowledgeable, and able to answer all my questions. Great representatives of your organization. You are fortunate to have them on your team.

He is always get What ever you pay him it’s not enough

Thank you for taking care of my RX!

My Lexus ES300 was serviced for the rear bumper sensors. I acknowledge payment via the link that I was sent however before I paid, I presented the representative several questions and I was shocked of the responses. 1. Would I be required to pay for the sensor that was not damaged that came loose for unknown reasons? The rep stated because it was caused by the body repair shop, Lexus is not responsible. The response didn’t make sense if my vehicle had been serviced by this Lexus dealership 6 weeks ago to replace a sensor that was adjacent to that one. One would think, based on the technician observation he would have noticed if any other sensors were damaged and recommended that one or all sensors be replaced. 2. What happens if another sensor comes loose, would I have to pay for another service to repair that one as well? No response. My concern is, I trust Lexus to repair my vehicle and provide recommendations based upon their observations. This is normal practice when I received other services as I receive a laundry list of recommendations but for this particular situation the rep and the tech turns a blind eye on a potential future issue. Money do not grow on trees and I would like a true observation of my potential vehicle concerns. This time, I did not receive an inspection sheet for unknown reason, as I usually receive one. Additionally, the rep stated my vehicle grill was damage and asked, do I want my vehicle washed? I told the rep, Yes. My vehicle had been damaged for several months and my vehicle had been washed here before without concerns. I picked up my vehicle and it was not washed as I requested. The rep took it upon himself to disregard my request.

I was extremely pleased with the quick and professional service that was provided. Thanks again.

Larry did an awesome job communicating and getting the vehicle repaired quickly.

Mr. Larry Brenner was amazing today as usual.

Thank you!!!!

Tomas is awesome. He always does a great job.

She was very attentive to my needs and very pleasant to work with.

Daryl took care of me and the job was completed in 2.5 hours.

Tomas was very professional and patient in providing me good service.

Darryl always provides a positive experience.

Tomas is exceptional service advisor. Thanks.

Service manager listened to my concerns and kept me informed of what they were doing. Very professional

Larry is always wonderful!! Makes taking a car in easy!

Larry, as always, delivers excellent service. He plays a pivotal role in why I will always own a Lexus.

Very friendly Rep. kept me informed about the issues I should be Concerned with about my car.