Was a little disappointed. Was told the service would take about one hour to an hour and fifteen minutes. My husband was there almost 4 hours waiting. Had we known that, we would have dropped it off or requested a loaner.
Thanks for the service and the opportunity to share our experience.
Rosalind N
6/1/2024
John L. VERIFIED CUSTOMER
Tomas and the team always provide great service!
6/1/2024
Stephen S. VERIFIED CUSTOMER
Larry is exceptional with his focus on customer service. He kept me well informed and ensured I was fairly treated. His example is one of the reasons we own a Lexus and will continue to do so.
6/1/2024
Katrin U. VERIFIED CUSTOMER
Larry told me that the service department closes at 3:30 p.m. when the service center actually closes at 4 p.m. I called Larry to check on the status of my vehicle around 3:15, and he did not answer. I received no updates on the status of my vehicle after I dropped it off at 10:30 a.m until I arrived at the service center at 3:30 p.m. My vehicle was not ready, and I had to wait an additional 20 minutes while vehicle was in the car wash. I finally received my vehicle just before the service center closed. When I arrived home, I noticed that the cover my driver side mirror was missing, leaving the wires exposed. I texted Larry, and he did not answer. When we went back to the service center, they were not able to help us and stated that they could not open the car wash or review any camera footage to see if the cover was in place when I drove the vehicle away. We looked for the mirror cover on the road but were unable to find it. The vehicle is now in worse condition than when I took it for service, and the staff was very unhelpful. This is not my first poor experience with Larry, and I will avoid him in the future.
6/1/2024
Jared W. VERIFIED CUSTOMER
Larry went above and beyond to help me handle a tire warranty issue. I very much appreciate all of his hard work and attention, and doing what it took to achieve the proper resolution.
6/1/2024
Sandra H. VERIFIED CUSTOMER
Good service. Felt like the only customer you had.Tomas was very considerate.
5/31/2024
Yan C. VERIFIED CUSTOMER
Staffes are very nice and helpful
5/31/2024
Robert M. VERIFIED CUSTOMER
Darryl is the best. Great with communication and an asset to Chatham Lexus.
5/31/2024
Wenhao Y. VERIFIED CUSTOMER
I really like Darryl's service, his attitude is very good, and he is also very responsible. He helped me fix my car.
5/31/2024
Carl C. VERIFIED CUSTOMER
My experience with this lexus dealership,and Darryl Smith has been wonderful. All of the staff and technicians have a refreshing positive attitude and utmost professionalism. I like to stop by on my day off sometimes just to say hi and enjoy the positive atmosphere. And my lexus Is F it's truly amazing!!!.
5/31/2024
Sue R. VERIFIED CUSTOMER
Tomas is wonderful. He keeps you fully advised of what’s going on. He is a asset to CP Lexus
5/31/2024
Daryl B. VERIFIED CUSTOMER
Tomas is a wonderful person to work with, He makes me feel like my business and satisfaction is valued by the dealership.
5/31/2024
Louise F. VERIFIED CUSTOMER
Satisfied
5/31/2024
Martha C. VERIFIED CUSTOMER
Darryl is an exemplary service advisor.
5/31/2024
Murray G. VERIFIED CUSTOMER
Tomas is the best
5/30/2024
Stephen H. VERIFIED CUSTOMER
Very friendly and helpful
5/30/2024
Jerry M. VERIFIED CUSTOMER
Tomas is one of the main reasons we remain Lexus clients. He is outstanding. He iis knowledgeable and trustworthy. If Tomas left, it would be a great loss to Lexus. He is deserving of maximum consideration at review time for his professionalism.
5/30/2024
William B. VERIFIED CUSTOMER
Larry was very professional. I am a former BMW owner and greatly appreciate the professional approach at Chatham Parkway compared to Critz.