Chatham Parkway Lexus Auto Repair Service

Completely satisfied

Darryl was great ! Very informative and not pushy at all with his recommendations. Will definitely schedule my services with him in the future.

Very well done job

Thank you so much!!

I was pleased with my service. Larry kept me informed of the status of my service and I appreciated that.

Thomas was very professional! He insured me about the details of my car . Service time was satisfactory.

Darryl was awesome...

Always a great experience

Thank you for the help and coffee.

Thank You Amy & Staff for your outstanding customer service! You continued communicated with me with professionalism through the entire process in a timely manner! Awesome Job! Thank You!

Best experience ever

Darryl is the best!

Darrell was wonderful as always! We love working with him!

Larry was terrific

Mr.Thomas help me to understand all the work being done to my car. He was awesome explaining everything and made me feel comfortable in the service being done.

Larry is very professional and nice. Along with Mike Wells and Naderia, it's always a welcomed pleasure.

Everyone made me feel welcomed and a priority.

This was my first experience with Lexus (having come from Mercedes) so maybe my expectations are off but the following frustrated: 1). I booked the service for 11.45am with clear instruction / agreement that I needed to be done by 2.30pm (2.45pm latest) so I could pick my son up from school. Frustratingly I had to wait until 5.30pm (and had to make arrangements for my wife to leave a client appointment to pick our son up from school). 2). I demonstrated that there was a rattle in the passenger door only to be told that there wasn’t / the service advisor couldn’t hear it. Fortunately another service advisor (Tomas Tovar) overhead the conversation and he said he would ensure they would get it looked at; there was a loose screw inside the door (behind the door handle) that was causing a rattle. So I’m pleased that you were able to fix it but frustrated that I was being told it wasn’t an issue originally. 3). I advised that there was a problem with the key / that the car keeps showing “key not found”. I was told you would replace the battery. When the car was complete at 5.30pm the problem with the key had not been resolved / the car keeps showing “key not found”. I was simply told “well we replaced the battery”. Frustrating because it hasn’t resolved the issue. 4). There were black / oily fingerprints left on the alcantara inserts in the drivers door when the car was ‘ready’. I took a photograph because the car was clean when I brought it in. Otherwise all good, the car seems fine. Thanks Ben

Always love working with Darryl. It’s a pleasure working with the staff!

I always enjoy seeing Darryl! The customer service is outstanding at Chatham Parkway Lexus.