Chatham Parkway Lexus Auto Repair Service

Larry understands what customer service means. He is patient and explains what is happening . He makes sure the customer is taken care of from the moment he greets you! I have only had one other service rep who had a “heartfelt” commitment to their position . Larry is great! Thank you, Larry!

Job well done !! Excellent communication with updates, costs, and details of service.

Keep up the good customer service!!

Best services team from Ms. Paige Mcduffie.. thanks for the best service

Larry was excellent !

Darryl is always a pleasure to work with. He delivers a hospitable and satisfactory experience.

Tomas is always great. He is very thorough and friendly. Very responsive and understands what he’s talking about

Darryl is so AWESOME! He went above and beyond to accommodate my crazy schedule for drop off/pickup of my vehicle and pickup of a rental. He is very patient with my toddler and very helpful with doing the back and forth car swap. I’d highly recommend Darryl to other clients. Give this man a bonus or a raise. He deserves it! Have a great day!

Larry was professional, knowledgeable and friendly.

I walked in the service check- in area and was treated like a thief. An employee with no name tag asked me belligerently if I had an appointment several times even though I already said yes. Another employee with no name tag approached me and asked me again if I had an appointment and wanting a proof. So I scrolled through my emails but before I could find it he said let me check it and asked for my last name. He entered it on a computer screen and told me I’m checked in. Hence, proof of appointment was not necessary but I was treated suspiciously and with disdain. Amy Beyer approached me with friendly demeanor. I told her what I just negatively experienced. She said thank you for telling me. Eventually, my vehicle is ready for pick up. Amy Beyer handed me my key and service paperwork. Completely trusting everything was completely performed even though water was visible on the whole exterior of the vehicle. I proceeded to drive home but the supposedly water on my front windshield and windows were not drying up. I stopped and checked. It’s clear chemical sprayed on the whole car. Checking the exterior, it was not even washed and rinsed at all. The water on the exterior when I left the service department was just for deception that it was car washed. When I got home, I washed my car right away since the concentrate chemical sprayed on the vehicle would damage the paint and rubber parts . The concentrate chemical sprayed on my front windshield endangered my safety on the road diminishing my vision. Also, all tire valve stem caps were very loose. Amy Beyer did not perform final check up of my vehicle when she released it to me. This service experience was very negative contrary to values of Lexus . My trust on this dealership is very diminished especially it endangered my safety on the road that can lead to simple accident or fatalities.

Per usual the service at Chatham Parkway Lexus was very good.

I was very impressed with the friendliness and kindness of Mr. Larry, and everyone else they interacted with. I appreciated the comfortable and quiet place to relax while waiting for the car to be serviced.

She was a pleasure to work with!!!

Wonderful service

Paige has been my service manager for almost 3 yrs and she is always honest, caring and pleasant to work with!

Darryl made my experience at the service center a wonderful experience. He was very kind and helpful.

Larry and Ren (from parts) were a big help in getting my Lexus IS250 2010 serviced. They were very patient as I asked them many,many questions about my vehicle, service options and parts. I should also mention that my service tech, Austin, did a great job with his short videos and walkthrough of my car with recommended repairs. I love the videos.

Job welldoneby Larry.

Tomas is always very nice, friendly, helpful and willing to answer all questions. He makes my experience all the better when coming in for service! Thank you Tomas

Paige is always a great consultant to work with