Toyota of Bourbonnais Auto Repair Service

Awesome job thanks

Stephen is very professional and knowledgeable. He answered my questions and was patient.

Steve went above and beyond in helping me today! Battery went dead and Steve come out personally to get me going. Back to his service shop, installed a new battery, washed the car and I was on my way in less than an hour!! Great people all around!

Very professional, thank you!

Service was friendly and professional. My vehicle was finished as promised. Great job!

I drove in and was promptly greeted by Sean.. He was so nice and explained what services are available to me for the first two year life of my RAV4i. appreciated the good service and also the free car wash!

Muy bien gracias

Polite . He kept me well informed.

Very satisfied, very professional contact, very clean and comfortable waiting area. Will get future servicing and maintenance done at your facility

He was very friendly & kept me informed on the service they were doing on my car.

Sean was very helpful and communicated everything with me. I appreciated how conscientious and genuinely friendly how the service staff was.

They had the car done and didn't tell me. I waited 20 min before I went and found him. He admitted to dropping the ball. I appreciate that.

he was very proficient and friendly. Can't find friendly and courteous people now a days. I am glad that he is there. That is why i come back every time.

Thank you.

Service was good

Fast, friendly service. Stephen gets it

Fast and efficient.

Steve Lach always checks and rechecks what has been done on my car. He also explains to me what was done on my car.

I had my car serviced for routine maintenance 1 month ago. I was told of no major issues and the decal placed on my windshield said to return in 1 year or 10000 miles - my brakes were in the yellow region at worst in that report. Over the next few weeks, my car developed a grinding metal sound. Turns out my brakes were metal on metal, and I was told that I would need to spend $1200 to fix it. I had to call to get this information after several hours. No one called me to alert me of the diagnostic report. When I asked how this was possible, I was told it wasn’t. That the employee from the time prior had messed up. I was told that I would receive a call from a manager the next day. I received no phone call. I had to call, leave a number, and was called back over an hour later. At that time I was told you “had found a coupon” to lower my cost by $100 - as if my concerns were that trivial. This experience was completely unprofessional and should be considered unacceptable by the owner of any business. I’ve been a loyal customer over years. And it would be one thing if that’s the only time. But the time before I asked for an oil change, and all I got was a tire rotation / maintenance check. Something I didn’t notice until later so I had to bring my car back for an oil change later - not easy with a full time job. A couple years ago I had to bring my car in for a weird noise after maintenance because someone forgot to reconnect something during maintenance. At this point, I’m not sure what is supposed to be motivating me to remain with your service department. It doesn’t seem I can rely on your evaluation of my car without the possibility of my car being damaged by negligence. I can’t rely on management to call me when I was told it would happen to discuss my concerns. I can’t rely on getting the services I requested. I’ve recommended by family and friends to get service with you, and now I’m just frustrated and disappointed. I’ve been charged for labor and expertise that clearly isn’t worth what I’ve paid recently. And only the gentleman I talked to on Friday night seemed to be apologetic about it. I don’t know what internal review process you have to address problems, but this should be reviewed.

I went in for 60k mile service. Oil change, transmission fluids, and brake fluid. Only oil change was completed due do bolt being broken on skid plate and mechanics going to lunch and not being able to finish my service. Now I have to go back for services to be completed on a different day. I drive 35 minutes for your service and not happy I now have to change my schedule to come back the following week.