Nathan was an exceptional young man!! Very courteous and helpful!
6/7/2024
William P. VERIFIED CUSTOMER
Vèry pleased
6/7/2024
Maria G. VERIFIED CUSTOMER
I was satisfied with my service
Thank you all!
6/7/2024
Mathew R. VERIFIED CUSTOMER
A+++++ customer service
6/6/2024
Shirley S. VERIFIED CUSTOMER
They have always taken care of me even when I stop in to have air put in the tires.
6/6/2024
Tira D. VERIFIED CUSTOMER
I always have a good experience with Toyota :)
6/6/2024
Christine Y. VERIFIED CUSTOMER
This dealer and service department are the best!!! They fit me in for my brakes and explained things clearly. Now I'm safe as I drive. Thank you Toyota of Bourbonnais!!!
6/6/2024
Akaash W. VERIFIED CUSTOMER
Service staff was great, been having my FJ serviced there for years. Pricing has gotten out of control. 1350 for an alternator and additional 200$ to diagnose when I already told them it was the alternator. The staff is great but unfortunately I won’t be coming back to the dealership anymore even for service.
6/6/2024
Brian P. VERIFIED CUSTOMER
Too many notifications of the Upcoming appointment.
When the service is scheduled the notifications in the car should stop.
6/6/2024
Judy J. VERIFIED CUSTOMER
As always, I receive excellent customer service from the Repair:Service Staff at Toyota of Bourbonnais. I highly recommend them.
Judy J
6/6/2024
Paul R. VERIFIED CUSTOMER
Staff is always great
6/5/2024
Rebecca M. VERIFIED CUSTOMER
Kept me informed. Very friendly. Quick service.
6/4/2024
Rita V. VERIFIED CUSTOMER
Everyone there was wonderful. Thanks so much
6/3/2024
Donna S. VERIFIED CUSTOMER
I love your service dept!!! Steve Lach manages it well.
6/2/2024
David T. VERIFIED CUSTOMER
Terrible. I scheduled an oil change and tire rotation the very next day hoping for top quality service from Toyota. I brought the truck in with no leaks. I had just purchased it the day before on 5/30. Pulled into the service lane and there were no leaks THERE IN THE SERVICE LANE either! When YOU were done with my oil change Toni the writer told me there were serious issues and it was unsafe to drive. I had no choice but to drive off with brake fluid pouring out the rear of the truck. She also said it would cost 2813.00 to change the brake lines. WTF. You guys definitely screwed something up there and tried to cover your asses. I had to take the truck to autozone to make a simple repair by pinching off the bad line. I did this 4 weeks after having a 3 level spinal fusion so I’m hurting now thanks to your dealership. Your techs could have figured something out that was cheaper than the almost three thousand dollar repair. Also I asked for a tire BALANCE and that never happened. I am seriously disappointed in Toyota service and nothing was done to make it right. I will be notifying corporate of your dealerships recklessness and also will be posting this story all over the internet.
6/1/2024
Timothy S. VERIFIED CUSTOMER
Everyone was friendly from check in to check out. Thank you Toni for the advice and checking on my brakes as requested. Will be back in September for new back brake pads.
6/1/2024
Robert H. VERIFIED CUSTOMER
Stephen did what he could.Toyota wouldn't cover the calibration. I will continue to bring my Toyotas for service there.
6/1/2024
Mollie S. VERIFIED CUSTOMER
Love coming to Toyota of Bourbonnais!! Matt Hadley is the best and gives great service, as well as everyone else who is a part of the process!
6/1/2024
Wendy N. VERIFIED CUSTOMER
Toni was very friendly and professional. Service was performed quickly and as of now, everything looks good!
6/1/2024
Steven K. VERIFIED CUSTOMER
Good service at a fair price. Nathan kept me informed every step of the way. He reviewed my multi point inspection report with me and answered all my questions