Bosak Toyota Auto Repair Service

Great service as always, will definitely be back.

No need to call me. I am just sharing my opinion so you can either improve your customer service or evaluate that my opinion is incorrect. I had a standing “appointment” for 11:30 AM. I brought my vehicle in at 11:08am. It took well over two hours from the “scheduled time” to change oil, rotate tires and change a burned out lightbulb. That is ridiculous, my time is valuable. I will be taking my general maintenance oil changes, tire rotations, and air filter changes to a local establishment instead of the dealership. I will still come to Toyota for repairs, just not general maintenance. This is not a poison pen letter, this is just a factual statement of how I feel.

I love Kara! ????

Kara thanks for a great experience today

Highly recommend we’ll manage! Very professional! Thanks Again

Always kind and get your vehicle in and out

Very satisfied

Yes satisfied

Everything was great. Joe was easy to talk to and very pleasant and polite.

Kara is amazing always keeps me timely informed of progress on my car. You should be proud to have someone so diligent working for you

It’s my wife’s car, she said everyone was polite, curious and the service didn’t take as long as ford.

Very satisfied with my experience

Everything went great. Simple check in. He let me know when my car was ready. Everything was good.

You guys always amaze me with your kindness and honesty. Thank you for treating me and my family the way you do!

Kara was very nice and efficient

The service attendant Joe was very rude to me when I noticed spots of liquid/ fluid beneath my car when it was pulled out parked at exit door, I asked about the fluid beneath my car since it was below where the oil pan would be located, a mechanic looked under the car and said it was condensate, when the car was pulled out, I checked the fresh fluid and found it to oil, I took photos of the spots on the ground and on my finger called out Joe and showed him, he was reluctant to have it checked again, finally after insisting to have it checked again , it was pulled back in and checked again, I wasn’t able to see what was done, then I was called in to see under when it was raised after it was checked again, it was pulled out, I the manger got involved, it was pulled out and let to sit for 5-7 minutes, Joe placed cardboard beneath the car on his own accord, when Joe pulled the cardboard out I spotted oil had absorbed into the cardboard, he tried to explain it off as it was already on the cardboard before he placed under, that the mechanic had oil on his hand when he gave it to him, I took photos of the cardboard while Joe tried to cover the cardboard with another, I had him separate the two boards and took a photo, the manager also saw the spots, I after talking with the manager we agreed that I take it and if I noticed and leaking or oil spots in my driveway to bring it back and he would take care of it. It was very unpleasant and time consuming with Joe, I made it to work later than normal due this ordeal. I am contemplating using another Toyota service center cause I’m am loosing confidence at Bosak. I am giving Joe a very poor the lowest rating there is. I had a very upsetting visit, thank you for understanding. Larry Figueroa.

Nikki is awesome. She explains things thoroughly. She should be an add on in your sales so I know what to do better for my car.

I was charged for a tire rotation that didn’t happen. I want my $35.00 back. I’ll be calling tomorrow.

Great staff. All were polite, professional and friendly

We are happy with our 4 Runner