CardinaleWay Hyundai Glendora Auto Repair Service

Brought a vehicle back based on a Hyundai recall, which occurred at the vehicles 10,000 mark. The service representative was short fused , rude and impatient. She also refused to provide a loaner despite the fact that the issue was an issue with Hyundai, not of our doing.

Everything was super easy. Thank you for that!!!

Rene Gutierrez made me feel important. He was kind, helpful and professional.

Great experience with the service department especially with my personal service technician, Rene Gutierrez.

I had an appt to get my oil changed & tires rotated and have a few warranty item looked at. Apx 2.5 hrs later my car is finished. I pay my bill and I leave. I went to a local store & noticed that my tires were not rotated & I paid for that service. I immediately went back to the dealer & talked to my service advisor. I asked to speak to the service mgr & he was in a meeting & i asked to have him call me when he back. I let her know that I was upset that I was charged for a service i did not receive. She was very apologetic & immediately gave me a credit for the rotation. I explained to her that I have chosen their service dept because I Always liked it here & felt confident & now I'm feeling like I'm not even sure my oil was changed. I left and about an hr later John the service manager did call me back & absolutely did a great job in recovery. He investigated the issue & gave me a reason why the tires were not rotated. I knew my tires were not rotated because 5000 ago I put on new front tires &,they were still in the front. My rear tires have 25,000 miles on them & i wanted them & paid for them to be put on the front because in 5000 miles I'm going to replace them & wanted to put more wear on them. I told this to my advisor. John told me tge tech didn't rotate them because i already had the newer tires in the front...( do i believe this..not really since I told the advisor how I knew they were not rotated & it was a good angle on how to adress the issue) John said the tech did not communicate to the service advisor about not rotating & therefore I was charged still. I believe the tech didn't do the job & tried to get away with it & thinking I would not notice. (I've learned to always mark your tires to insure they get rotated.) Anyway I wanted to let John know what happened so it does not happen to others. John offered me to credit my entire service & much more. I appreciated the more however, i just want what i pay for & to feel confident it has been done. I hate to complain. John did an amazing job in calling me back & talking to me. I'll be back in 2 weeks when my warranty parts are back in & talk to John in person & thank him but honestly, I'm not sure I'll be back for my service at this point. I'm thinking I need to goto jiffy lube & America's tire for my service needs so I can guarantee my service is done. John did offer for both of us to watch my service being done & this means alot. I don't want anything else other than the service credit which I received. Thank you David K

That was great thank you so much

He was very generous with his time and did a great job explaining everything!

Service manager was fantastic.

Great experience! I felt well taken care of by Rene.

John was great. He knew what needed to be done and he got it done in a quick manner.

he was great.super professional, helpful, responsive and answered my questions quickly.

Good service And friendly and helpful staff

Pleasant and professional service experience with Rene.

None at this moment. Staff was very professional.

Excellent customer service. Especially John in parts.

John Tait & the rest of his team:Alyson & Christian provided the best customer service this dealership has ever had since we purchased the car in 2011.

Great service. On time, price was as quoted. Rene was very nice and helpful

Hope to continue working with Allyson. I am used to having service advisor who knows my vehicle and history, so far this has not ever happened at this dealership

They did a great job

Christian was extremely professional with exceptional customer service. He was well mannered patient and informative. Christian is an asset to your dealership.