CardinaleWay Hyundai Glendora Auto Repair Service

Your team was great yesterday.

My dissatisfaction is with the bare minimum service I received (or lack of service) yesterday when I took my car in. I had two issues with the car that I needed to addressed and both were dismissed. I am the driver of the vehicle, so I know that these two issues exist, but maybe I expected more out of Cardinal Way or Hyundai in general. I understand that this isn’t a luxury car and my expectations should be lower, but because I was given a very b.s excuse as to they “could not duplicate my concerns”, i will not return back to this dealership for further service and I am returning my lease when it’s done next year and never getting another Hyundai again. This was my second time getting service at Hyundai Glendora and both times left with my concerns dismissed. I think because it’s only a $20k car they just want to do oil changes and not bother any further. My rep Allyson Maring was fine, she is just doing her job, my gripe is with the lazy service technicians who just want to do the bare minimum. Don’t bother calling me, my mind won’t be changed.

Joshua takes good care of me every time I need my car serviced. I have no complaints! Great service.

I have been having great experience with the service and warranties, thank you

My only concern was why is my oil change scheduled for every 6,000 miles as opposed to every 7,500.. other than that, love the service I receive from Cardinale Way Hyundai, Glendora, California.

Allyson is the first service advisor at the Glendora Hyundai dealership that has actually follow through with her commitments to me. She was very informative and thorough with the work that needed to be performed. I didn’t have to call back multiples times to get vehicle status on repair/service. Please let her know that her exceptional customer service did not go unrecognized. They maybe hope for buying another Hyundai in my future but time will tell. Service department has definitely improved!

Josh was amazing helping me and explaining everything. Great service experience.

Allyson is great to work with and did an exceptional job in helping us through our vehicle service!

I want to thank Josh for looking into my extended warranty for me. Luckily it covered the broken window.

I can’t remember her name that helped me but she was very kind and helpful and appreciated her helping me

Great service, treated very well by Rene, and kept me informed of the status of my car.

Thank you

Joshua is a great guy to have in your corner. Knowledgeable, friendly and accommodating.

Joshua Fuentes helped me out pretty good. Very friendly and professional.

Comfortable afternoon … thank you

Great job!

Just long wait with no appointment. Next time will be sure to make one.

Had a great time as always stuff is always very friendly. I really appreciate the hard work and dedication.

When I was leaving I saw in my report that there was a nail in one of my tires, but no one spoke to me about this directly, or offered me a chance to repair it. Plus, the report didn't say which tire it was in, so I had to check all four tires myself, had to keep backing up and looking until I finally found it. Also, the price you quoted for fixing this problem was 193, which is very high for a tire. Very high. You can find these tires at tire shops for 100-130 (or less for more bargain tires). But I know dealerships are always more expensive for repairs. What's more problematic is that I know, and you know, that many times a nail in a tire can be fixed, the tire usually doesn't need to be replaced if the nail is in the tread as opposed to the side. And you could have just done that for me for free as a goodwill gesture. But even worse, is that I took this tire to a local tire shop, they said it did not even go all the way through, the nail was just stuck in the tread. So you wanted me to pay 193 for something that didn't even need to be replaced. Further, the tire shop did this for free, and said they would have repaired it for free even if it had been a puncture. That's good customer service. On a positive note, my rep was very friendly and nice. The new waiting area at your dealership is beautiful. Fresh donuts, drinks, snacks is great. But super disappointed in the way that tire was handled. I DO NOT wish to be contacted about this. If you really want to, you can email me. DO NOT CALL.

He was a very attentive and provided great customer service. I felt seen, heard and cared about. Out of all the times I’ve came to get my car serviced this has been the best encounter.