I received a text that the work on my car was done, that it was being prepped for pickup, and that I would get another text when it was ready, but I never received a text saying that it was ready for pickup and ended up waiting for almost 4 hours. Besides that, everything else was great.
9/21/2024
Florentine S. VERIFIED CUSTOMER
Mr Rene was very courteous and informative and answered the questions I asked if him… very pleasant person and the waite wasn’t so bad .
Thank you!
This is just an observation of the bathroom, I think someone forgot the toilet seat covers… there were none there!
9/21/2024
Mark G. VERIFIED CUSTOMER
As far as appraisal I will make contact with sales manager as per my conversation with him but as far of the service it was 5 stars thanks for reaching out!
9/21/2024
Kent Y. VERIFIED CUSTOMER
Josh was friendly and very professional. He quickly understood my reason for coming in and provided me with excellent service. Even though understaffed, he did his best to quickly and efficiently help me. I look forward to having my Santa Cruz serviced at CardinaleWay again. And, I’m sure that my wife’s new Santa Fe will also be serviced well when it’s time for its service maintenance.
9/21/2024
Elvin N. VERIFIED CUSTOMER
Great service. Very please with your dealership.
9/21/2024
Amelia P. VERIFIED CUSTOMER
Josh was very polite, professional and helpful.
9/20/2024
Jonathan P. VERIFIED CUSTOMER
Top tier customer service.
9/20/2024
Mercedes D. VERIFIED CUSTOMER
Allyson as always is very attentive and took care of my car needs. Always with respect and a beautiful attitude.
9/20/2024
Miguel G. VERIFIED CUSTOMER
Very helpful staff
9/20/2024
Jonathan L. VERIFIED CUSTOMER
Allyson was professional, service oriented and a pleasure to work with.
9/19/2024
Manuel G. VERIFIED CUSTOMER
Today went perfect!
9/19/2024
Craig V. VERIFIED CUSTOMER
Allyson Maring is very professional and I appreciate her help every time I come in.
9/19/2024
Charlotte C. VERIFIED CUSTOMER
It took over three and a half weeks from the time I called to the time of my appointmen. That doesn't seem right for a simple change. I've been changing my own oil four over fifty years. I know how much time it takes.I know you do more than just change the oil
Surly an establishment as large as you ours can do better.
Your service writer was helpful
Thanks
Charlotte C
9/19/2024
Roberta V. VERIFIED CUSTOMER
Allyson was Great!
9/19/2024
Don A. VERIFIED CUSTOMER
Went in for a recall that took almost 3hrs, won’t go back.
9/19/2024
Sandra M. VERIFIED CUSTOMER
Thank you everyone was kind and I felt at home watching TV Thanks for the car wash too
9/19/2024
Robin R. VERIFIED CUSTOMER
She's very nice and helpful.
9/18/2024
Hector S. VERIFIED CUSTOMER
The service was great and fast thanks all of you for your assistance.
9/18/2024
Sami A. VERIFIED CUSTOMER
Renee was extremely helpful, answered all of my questions and kept me informed of the status of my vehicle during the oil change. Excellent service!
Thank you,
Sami