CardinaleWay Hyundai Glendora Auto Repair Service

Overall it was great service and an enjoyable experience your waiting lobby is awesome

The issue I brought the car in for is that the USB port in the front of the car (used for carplay and android auto) randomly cuts out and does not fix itself, which means I have to unplug the cable, plug it back in, unplug it, plug it back in, etc. until it starts working again randomly (sometimes it doesn't work again until I turn off the car). This is extremely annoying at least, but it's much worse when I am actively using android auto for directions while driving somewhere, specially on the freeway or in the middle of the city and Its dangerous to have to fiddle with the wires down there by my feet while driving. After dealing with this since I bought the car and trying dozens of cables (I literally went out, did a ton of research, and spent over $100 on quality cables and OEM cables from my phones manufacturer) which ruled out the cables I was using, I started seeing the issue come up online in forums and on YouTube. Since then, there are MANY posts and videos online speaking about this issue, and showing the fix for the issue. The issue is not with the cable that plugs into the USB port, it is the wire harness behind the USB port that was installed in the factory. There are videos online from dealerships and mechanics demonstrating this. There are people from all over the country who have gone to their dealership service departments and had this issue resolved by them replacing the part under warranty (I have the optional extended and full-coverage warranty that I pay monthly for through you guys). I will post links to forum threads and YouTube videos below so you can see for yourself. So today, I brought my car in this morning and explained ALL of this to your associate at the counter and they told me they would take care of it and I should have my car back in "a couple of hours". Cut to 5 hours later and I hadn't heard anything from your team. I called them and, without asking me my name or what car I was talking about, told me my car was ready to pick up. That's my first issue with the service I received today, I did not get a call when the car was ready and had to wait until you guys were almost closed and call in myself. The second and largest issue is that when I asked about this issue, the associates at the counter said their tech told them the USB port was "bent" and that it couldn't be replaced under warranty. I asked one of them to show me where the USB port was bent, and after looking at it carefully and with a flashlight, he could not find anywhere where it was bent. He then pivoted and told me my USB cable was bad, which is crazy because I had already told them both that I had tried many different cables already and the same issue persists. When I asked who I could talk to about this issue, they told me I could talk to Hyundai corporate office. This part cannot cost your dealership more than $5. This labor will take around 15 minutes according to everyone I've heard talk about the fix. Why on earth am I having to complain about this all the way to management? This car is less than a year old with around 15k miles on it. I have the best warranty you guys offered when I bought the car from you. Just fix the issue. Please email, call, or text me when we can schedule this issue to be fixed. I will be calling regularly to check the status of this and I have setup a reminder email to be sent to Hunter every morning for now. https://www.ioniqforum.com/threads/illustrated-guide-to-replacing-carplay-android-usb-port.44048/ https://www.ioniqforum.com/threads/usb-data-port-issue.41495/ https://www.ioniqforum.com/threads/usb-problem-car-play-not-working.48199/ https://www.ioniqforum.com/threads/carplay-issue-randomly-disconnecting.40622/page-4 https://www.reddit.com/r/Ioniq5/comments/10q8br9/the_dreaded_usb_port_issue/?rdt=48822 https://www.reddit.com/r/Ioniq5/comments/16s3zeg/another_thread_about_the_usb_port_issue/ https://www.reddit.com/r/Ioniq5/comments/wv7cg1/carplay_usb_port_fixed/ https://www.reddit.com/r/Ioniq5/comments/126u9dn/carplay_usb_port_malfunction/ https://www.youtube.com/watch?v=326U3NhwMnM&ab_channel=AlexH2O

Wonderful costumer service, and keeps me update on my vehicle and always helpful.

Thank you so much for the unique experience serving my Tucson NLine. Friendly and professional staffs.

Service was great and informative

Easy process friendly team.

Accommodating, polite and fast service.

Had drivers side door handle replaced due to not locking.Next day same issue not locking. Will have to schedule another service when I get a day off. Haven't been able to drive car for a month while waiting for part now in the same position again.

Quick and friendly service. 5 Stars

The service was good

Isaiah was a professional, olive and considerate associate. The last time I was in was 8/2022 and things were an absolute **** show. I’m not sure what has changed but this visit was great. Keep up the great work and customer service.

The final thanks from your office people was a warning that we cannot bring our car to your place again!!! Keeping in mind that we bought the car there from a real first class salesman. I hope it is fair to respect an apology and another effort at the work that never got done. Joe and Marie Springer

Isaiah, Great Advisor. Did his work well. Also I like to say Thank you for the water and coffee and donuts that was very generous of Hyundai. My boyfriend enjoyed it also.

Good service wash my car nice touch though just time is longer wait but overall the service is 4.5/5 rating

Very happy with service and person whi deal with ys

Thank you to Salvador Your help with this issue was exceptional Great costumer service

Great customer service

Sal was extremely knowledgeable, polite and very efficient. I felt I received personal attention and I was important to the dealership!

He was very nice, thorough with all the explanations, professional, and was always keeping me updated on the timeframe.

The crew at CWH is by far the best I have ever seen. I will continue to use their services over and over again