Big Paul was great to work with, but the fact that a damaged part won't be covered under the warranty is very frustrating. The casing for the plug broke when we pulled on it. That it broke so easily is clearly an issue with the part. From the time we got the car it was always difficult to remoce the plug because of how tight the connection was. This clearly lead to the part breaking as the plastic casing was too tight. This should be covered under the warranty. I hope I can get contacted by your team today to resolve this issue and get it covered under the warranty. I'd like to continue to be a Chrysler/Dodge customer as I get ready to purchase my next work truck, but the fact the warranty is not covering an internal broken part is alarming. I hope this gets resolved quickly so we can continue working together.
11/26/2024
Jeorge V. VERIFIED CUSTOMER
Im impressed with the dealership service.
11/25/2024
Linda T. VERIFIED CUSTOMER
Thank you
11/25/2024
Slf Contruction. VERIFIED CUSTOMER
Samuel was great to work with,, however, he is the service writer and does not control the cost of the service. The time in the shop was awesome. Brought it in one day came back the next day, much appreciate that.my only issue was the cost of $4600,, that seemed like a bit much. It would be nice to know how many hours and at what rate per hour the work was performed. I know it was torn down an analyzed in about a two hour window, maybe three,, so going back together , possibly double that at 4 to 6 hours. Again appreciate the prompt service. Samuel was great. Mike was great. Communication was great. It was only the price tag in the end.
11/24/2024
Kimberly T. VERIFIED CUSTOMER
Keith has been very helpful and communicative throughout my many trips to the shop!
11/22/2024
Alex M. VERIFIED CUSTOMER
He was amazing! He was super helpful and knowledgeable. I would highly recommend him to anyone I know!
11/22/2024
Amanda S. VERIFIED CUSTOMER
Extremely helpful, courteous and friendly service provided by Paul. Great communication throughout the warranty repair process, listened to all concerns and issues. Very grateful for a better experience than received at local garage.
11/21/2024
Jason M. VERIFIED CUSTOMER
Thanks for finally getting it fixed guys. Bravo.
11/21/2024
Kelly M. VERIFIED CUSTOMER
Took too long!!
Came in June and was told you had to order the part and would call me. Called back in August since my registration was going to expire and was told it wasn’t in yet. Had to get extension from DMV that would expire in November. Call this week and was told the part was in but no one from your business has ever called me back while I waited five months!
11/21/2024
Chris K. VERIFIED CUSTOMER
Hate coming in because it always costs me a lot of money but Sam always remembers me by name and greets me like an old friend. Excellent customer service in my opinion
11/20/2024
Daniel V. VERIFIED CUSTOMER
He was fast and was able to take care of my needs.
11/20/2024
Ilena A. VERIFIED CUSTOMER
It was a great experience
11/17/2024
Frank C. VERIFIED CUSTOMER
I sent a message on your web page and two sales persons called me about sales that tells me they never read the message after the header stated please have the service manager please call me. I asked the two sales person to please hand this to the service manager instead of transferring me to a voicemail no one still has not called me .
Frank C
11/17/2024
Frank D. VERIFIED CUSTOMER
Jenna was very helpful she is a great asset to the staff of litha in Santa rosa l was very pleased with the service I received thank ganna
11/16/2024
Pamela/Todd S. VERIFIED CUSTOMER
$738 seems like a TON of money for a basic 15k tune up.
Even in today’s $. Def gonna have to look for a more affordable option.
11/16/2024
Dana B. VERIFIED CUSTOMER
Worst customer service I have ever had with any company. No communication, problem still not fixed, and now manager says they don’t want to deal with it anymore, and returned my truck. Place is an absolute zoo and not ran well at all. I have bought multiple trucks from here and will never do business here again. And will be sure to let everyone I know and social media how bad it is. The absolute worse service I have seen in my 47 years of life.
11/15/2024
Benjamin L. VERIFIED CUSTOMER
Thank you
11/15/2024
Tim M. VERIFIED CUSTOMER
Every time I go to your dealership something goes wrong. Never a call back when promised, r n r the transmission and didn't tighten a bolt, and lastly I was promised my $48 towing was going to be reimbursed because of the mechanics mistake. The check was supposed to be mailed with paper work. Got the paperwork 2 weeks later, with no check. You guys have a long way to go to provide even the most basic customer service. You have to try to b e this bad.
11/15/2024
Ron L. VERIFIED CUSTOMER
A+. Jena is the example others should follow
11/14/2024
Sarah S. VERIFIED CUSTOMER
Paul was excellent! Very knowledgeable and personable!