The service was very good and Keith was very informative and polite.
I was taken by surprise at the total cost but was informed by Keith throughout the whole service visit!
Thanks
10/26/2024
Derreck D. VERIFIED CUSTOMER
Paul was handling a lot of difficult customers that Monday AM I was in the shop and he still managed to take time and meet me where I was. He didn’t have great news for me but shared it with empathy and patience and did everything he could to work with me. He’s also been responsive and efficient in communications since then while trying to figure things out for me. Paul is a great guy to work with!
10/26/2024
Kevin F. VERIFIED CUSTOMER
Paul was really on top of the situation and made sure I had the recall fix
For sticker
10/25/2024
Debbie L. VERIFIED CUSTOMER
Service was quick and efficient as promised.
10/25/2024
Pacific Coast. VERIFIED CUSTOMER
Horrible communication. Actually, no communication. Never returned a phone call and several times when I asked to speak with a manager I was disconnected. Walked in today and got my money back on parts that were supposedly on order from Chrysler. If there is a problem receiving parts I would have understood but waiting since May with no answers is ridiculous. We are in the market for 3 new 1 ton trucks before the end of the year and I will not purchase from you folks because your service department is terrible. I've heard from other unsatisfied Ram owners similar stories. I hope you can figure it out. I'm not a "Yelper" that's gonna go leave bad reviews but hopefully this gets to someone that needs to hear this.
10/25/2024
Jose O. VERIFIED CUSTOMER
I completely satisfied because she was so professional and she was on top of the claim all the time. I very appreciate that thanks.
10/24/2024
Daniel D. VERIFIED CUSTOMER
Thank you very much. She was very helpful.
10/24/2024
Carolyn S. VERIFIED CUSTOMER
Jena understands customer service. This is an asset that is hard to come by these days.
10/23/2024
Louis C. VERIFIED CUSTOMER
Got me in and out in a timely manner
10/23/2024
Stephen N. VERIFIED CUSTOMER
Never answers phone calls. Never responds to emails. Your company is impossible to deal with
10/23/2024
Chris S. VERIFIED CUSTOMER
Samuel was great and the service team made it a smooth experience
10/23/2024
Jennifer S. VERIFIED CUSTOMER
Very friendly, professional, and kept me updated.
10/23/2024
John D. VERIFIED CUSTOMER
Didn’t fix the issue. Have now called twice for a new appointment with no return call. Communication is horrible.
10/21/2024
Wanda P. VERIFIED CUSTOMER
He was very kind
10/21/2024
Jeff B. VERIFIED CUSTOMER
Sam was a great service advisor.
10/19/2024
David Watson. VERIFIED CUSTOMER
So many things went wrong…poor communication, a warranty leak repair that never fixed the problem, and a call from Enterprise putting me on notice that I could be responsible for the rental car that was coordinated by you. Add to all of that, a service department that seemed chronically frazzled and disorganized. Paul was nice enough and helpful, but no way he can make up for all of the other issues.
10/18/2024
David Levison. VERIFIED CUSTOMER
Lack of response from service, misleading or incorrect information from service.
10/18/2024
Kathy M. VERIFIED CUSTOMER
Knows her job and the business. Helpful in my making decisions about work to be done.
10/18/2024
Debra S. VERIFIED CUSTOMER
Samuel was great everybody at the dealership was kind and friendly impatient. I will continue to take my Jeep there for regular servicing.