Paul was so kind and reassuring with timely updates. He advocated kindly for the entire shop to explain the process. He was upfront and told the truth and did not tell people what they wanted to hear. As I sat and waiting for my car, I saw three instances where Paul would offer a water to customers sitting down. He walked an elderly customer to the refreshments and helped pick out a drink and showed them how the coffee and tea machine worked. Because of Paul’s customer service, I will be coming back for more maintenance, rather than Firestone or Pep boys.
9/13/2024
Cathy K. VERIFIED CUSTOMER
Keith is great!
9/12/2024
Cheryl T. VERIFIED CUSTOMER
Efficient
9/12/2024
Matthew B. VERIFIED CUSTOMER
All of the items listed to be completed where not done, tires not inflated, batteries were supposed to be cleaned and new pads installed and that was not done. I’m sure there are more which I need to double check all the things that where not completed.I called this afternoon to see why and never received a phone call back
9/12/2024
Lorena C. VERIFIED CUSTOMER
Promptness and job well done.
9/12/2024
Martin S. VERIFIED CUSTOMER
As always I had a wonderful experience, Paul, Michael and the entire service team were warm and friendly, I was updated constantly on the status of my vehicle while in service. Pricing and what was going to be done was clear and easy to understand. Everyone at Cardinaleway did a wonderful job and I look forward to bringing all of my vehicles in for service.
9/12/2024
Matt D. VERIFIED CUSTOMER
The technician was great. They did not have the headlight in stock and had to go get the part and once received we were prioritized to a certain extent and that was appreciated. The big issue here is that we had to come in to get our headlight changed. Think about that, a headlight that needs to be handled by the dealership. I couldn’t do it and neither could my local mechanic. Not only that, but the headlight cost $600 to replace, about $500 of which was the part itself. That is insane and I will never forgive Jeep for this sort of price gouging.
9/11/2024
Andrea D. VERIFIED CUSTOMER
Paul was very pleasant and easy to talk to
9/11/2024
Cheryl M. VERIFIED CUSTOMER
The total amount I paid was over $300 more than expected. While picking up the vehicle there were 2 additional items brought up that needed repair. I am taking the vehicle to a trusted mechanic to get a second opinion
9/11/2024
Anthony B. VERIFIED CUSTOMER
Thank you. Keith was
Great
9/7/2024
Earl B. VERIFIED CUSTOMER
Pretty expensive for an oil change.
9/7/2024
John R. VERIFIED CUSTOMER
I dropped the truck off the previous night for an early pick up and got a missed appointment text for the third time! I do it this way because I need my truck.
9/7/2024
Corina G. VERIFIED CUSTOMER
I’m from Sacramento but work in Santa Rosa with my truck. My wife came from Sacramento to do this errand for the truck and our safety (warranty recall) she dropped off the truck weds morning and wasn’t given paper work and told that it would be done by the end of the day or early the next but she would get a call that day to let her know. No one called for two days for then to find out when I called expecting it to be done by Thursday afternoon when I called no one knew anything about my truck!? Not the service advisor or where it was or if it had even been started… which they hadn’t at all. I had to wait until Friday afternoon when I got off work to pick it up. The most horrible customer service I’ve ever experienced. Total negligence. I hope the mechanics work is better and my truck safe and not like the advisors and receptionists of this dealership.
9/7/2024
Nancy G. VERIFIED CUSTOMER
Your computer system thought I had an appt in L.A. Confirmed it was Santa Rosa. Got a text msg that I missed my appt. an hour after I checked in to SR service. System still thought I was supposed to be in L.A.
9/7/2024
Stephanie G. VERIFIED CUSTOMER
Jena is awesome! She always give 110%
9/7/2024
Dennis K. VERIFIED CUSTOMER
Keith couldn’t have been more accommodating and helpful. I enjoyed my experience because of his Helpfulness.
9/7/2024
Clay L. VERIFIED CUSTOMER
Great service. I called and got right in. Jena is a pleasure to work with. Thank you
9/7/2024
Steve S. VERIFIED CUSTOMER
Paul Young was super accommodating with my request to have the recall done as soon as possible. I came down from Ukiah to have the work and had 2 other appointments to keep. He kept me informed while I was waiting and got me out of there super fast. “Thanks”. James Shaffer
9/6/2024
Ashley B. VERIFIED CUSTOMER
I’m suppose to have the oil changes built into my car loan. I understand the business was sold so today when I dropped off my car for an oil change the gentleman told me my bill would be $248. Only then was I told how they will no longer honor my oil changes bc the dealership had sold and they have been honoring it for two years. Was very disappointed with how it was handled.