We will NEVER bring our car here again for standard oil change as it was backed into and wrecked the car. This was a brand new car First oil change Car was repaired and no paper was given about what repairs occurred and no paper signed that states any problems free to repair Service manager Refused to write a paper with details or guarantee to repair in future. Then went to leave and blocked the car in for 20 minutes The absolute worst experience with car dealers service department EVER!!! Then the salesman called on Saturday to exchange the car I was given due to selling it and brought the customers to my house MY ADDRESS when exchanging cars and left car that had NO Gas and flashed immediately when I got into to drive this car. I do not even know how they made it to my house it was so empty. The worst service in my life and no one from upper management even reached out to us. Unbelievable!
8/24/2024
Samuel S. VERIFIED CUSTOMER
Paul was great - Helpful, knowledgeable, and customer service oriented. Paul was a pleasure to work with.
8/23/2024
Fred L. VERIFIED CUSTOMER
Everyone was very professional. Thank you.
8/23/2024
Philip B. VERIFIED CUSTOMER
Samual Bullen was very helpful and made us feel we were appreciated as customers. Thank you.
8/23/2024
David S. VERIFIED CUSTOMER
Easy to work with. Quick service
8/23/2024
Melanie M. VERIFIED CUSTOMER
Great customer service! Friendly, knowledgeable and very welcoming! Thank you, Ben!
8/22/2024
Vicki M. VERIFIED CUSTOMER
Jena is a joy to work with. Cars are expensive to repair and the process can be overwhelming, Jena helps make it easier to deal with.
8/22/2024
Maria W. VERIFIED CUSTOMER
Excellent service
8/21/2024
Stephanie D. VERIFIED CUSTOMER
She was great.
8/21/2024
Gabrielle D. VERIFIED CUSTOMER
There’s still a squeak sound! And I’m just surprised that you didn’t charge it. It would’ve been nice. Just a little extra added customer service. Other than that Ben was fantastic as far as keeping Tom and I informed on the details. Tom said the car runs better now than before
8/20/2024
Adriana G. VERIFIED CUSTOMER
Friendly and very knowledgeable
8/19/2024
Chp Corte. VERIFIED CUSTOMER
My only request is that all invoices be mailed to my attention for payment, as I also process invoices for payment. Thank you.
CHP Marin Area
53 San Clemente Dr
Corte Madera, Ca 94925
Att: Bill George
8/17/2024
Reynaldo R. VERIFIED CUSTOMER
Very professional. Though waited, everyone greeted to see if I was helped. Gave me heads up of what needs to be done with maintenance to help me prepare for future visit
8/17/2024
Marin Lumber. VERIFIED CUSTOMER
there great
8/17/2024
Dave C. VERIFIED CUSTOMER
Everything went smooth.a little lengthy waiting for parts.It would have been nice to get a loaner supplies, instead of pay n get reimbursed.
8/17/2024
Jeff F. VERIFIED CUSTOMER
Jena is friendly and a great communicator. I appreciated the ability to text with her vs. exchanging phone messages.
8/17/2024
Artur D. VERIFIED CUSTOMER
Very communicative about the issue with a car, And quick response on fixing the problem!
Thank you
8/17/2024
Rodney E. VERIFIED CUSTOMER
Professional and competent, and respectful!! Well done!!
8/17/2024
Caty C. VERIFIED CUSTOMER
I ADORE THIS PLACE and thank you from the bottom of my feet. :)
8/17/2024
Mike M. VERIFIED CUSTOMER
Very personable and she dove into my question and produced a solution in a very timely manner. She has kept me in the loop during the whole recall process. I have always had my service work done in Petaluma at the Ram dealer but they kept putting off on this recall because they didn’t “have the parts” and Jena and your service team were able to get it started the first day I came into your dealership. You will have my business from here on out.