Samuel was professional, to the point and sprinkled in some humor.
8/16/2024
Richard P. VERIFIED CUSTOMER
Great service took care of me
8/15/2024
Kathryn J. VERIFIED CUSTOMER
I was completely unsatisfied with my experience today…..it took 3 hours for your service people to do my oil change…and no one came to tell me of a delay….when I asked I was told it was because “you came in over the lunch hour”, which wasn’t true as my appointment was at 10:45 am and I actually arrived 10 minutes early, making it 75 minutes before lunch - in the time when Lithia ran this dealership it never took more than 60-75 minutes for an oil change…..I also received a text that I was a no show for my appointment which leads me to believe that the contact person never entered my arrival/car into the appointment system, which led to the ridiculous delay I experienced today.
Please either hire more people and/or train your current ones on better customer service.
8/15/2024
Lorcan M. VERIFIED CUSTOMER
This is the second time I have left my vehicle with your company where I could not get a response for days about my car. When I say no response I mean just that. No call backs. No call answered. When somebody did respond he said he would call me next morning with an update. No call. The lack of prosseionalism is breath taking to me
8/15/2024
Melinda T. VERIFIED CUSTOMER
Jena is always very professional and helpful. You can tell she really cares about her job and is very good at it. She is quite knowledgeable. Thank you.
8/15/2024
Rebecca P. VERIFIED CUSTOMER
love the customer service
8/14/2024
Alejandro C. VERIFIED CUSTOMER
Thanks you guys are amazing team I am very satisfied with the service that you guys provide.
8/14/2024
Felipe R. VERIFIED CUSTOMER
Michael and Ben have been very helpful through all the recalls.
8/14/2024
James K. VERIFIED CUSTOMER
I am satisfied with Cardinale Way.Jenna Campbell is an asset to the dealership.
8/14/2024
Jack L. VERIFIED CUSTOMER
Ben is always wonderful to work with!
8/14/2024
Delello C. VERIFIED CUSTOMER
You need to inform customers in the morning that they will not be getting estimates until late in the day so they can make arrangements to be without their car.
8/14/2024
Richard D. VERIFIED CUSTOMER
Great service
8/14/2024
Thomas Rivers. VERIFIED CUSTOMER
Kick ****
8/14/2024
Justin T. VERIFIED CUSTOMER
Fantastic service all the way around
8/13/2024
Guellilmo P. VERIFIED CUSTOMER
Excellent service as always
Thank you to Paul & Tech Support
8/12/2024
Marshall L. VERIFIED CUSTOMER
Your techs don’t check on the work they have performed. Parts that can be found locally are not used so vehicle was in your service department for over a week. Communication is basically non exsistant.
8/12/2024
Kera J. VERIFIED CUSTOMER
That was two questions so I will add nothing here.