Ben is excellent to work with! Very knowledgeable and helpful. Always a great attitude.
7/26/2024
Muriel K. VERIFIED CUSTOMER
Work completed in a timely fashion. Service agent very pleasant , lLounge very comfy in a very hot day.
Plenty of snacks and drinks available
Altogether a very satisfactory experience
7/25/2024
Levinus S. VERIFIED CUSTOMER
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7/24/2024
Erin P. VERIFIED CUSTOMER
Samuel “BEN” is a great advisor. I wish I didn’t have to come all the way to Santa Rosa from Napa for this kind of customer service. He’s honest and did great at explaining everything in detail so I’d understand. 10 out of 10!
7/24/2024
Steve B. VERIFIED CUSTOMER
Work took longer than expected. Vehicle front bumper and winch were used as a step ladder and boot marks were not removed.
7/24/2024
Bruce G. VERIFIED CUSTOMER
My first time there. Jenna was very professional and seemed to be very happy person. She completely explained everything to me so that I understood. I will come back, and I will recommend Cardinale
Thank you
Bruce G
7/23/2024
Donald B. VERIFIED CUSTOMER
A really great service reliable and knowledgable. In a very timely manner.
Thank you,
Don Blodow
7/22/2024
Josh C. VERIFIED CUSTOMER
Above and beyond
7/21/2024
Blaize P. VERIFIED CUSTOMER
Iman, thank you for working w/ me to get a little discount over the course of two weeks! definitely GLAD to have the jeep shift into first.. now lets tackle the next discrepancy.. the AutoStartStop light!! i’ll look to be back at some point.
thanks much everyone!
7/20/2024
Dennis H. VERIFIED CUSTOMER
Worst customer service I’ve ever had in a car dealership. Feel like I’m getting scammed or held hostage by the manufacturer. Terrible communication I must’ve called and left messages 20 times with very few callbacks. My truck was there for almost a month because of an ABS light, and I just picked it up because I need the truck and the problem still is not fixed
7/20/2024
Katie N. VERIFIED CUSTOMER
Ben was awesome and helped me with all I needed. Highly recommend
7/19/2024
Dave C. VERIFIED CUSTOMER
I already filled one out.waiting on the factory for my 4xe cables ...
7/19/2024
William P. VERIFIED CUSTOMER
It’s always a great experience coming into your shop, thank you.
7/19/2024
Wyatt B. VERIFIED CUSTOMER
Did not get any real information on what test was ran on my vehicle and why they believed the results were what they were. Thumbs down.
7/18/2024
Natalie M. VERIFIED CUSTOMER
Friendly, knowledgeable, and efficient
7/18/2024
Michael John. VERIFIED CUSTOMER
Oil filter wasn’t put on right or faulty product, left the service station. Drove 6 miles and then car started to show me oil pressure was low and the suv started to make noise and vibrate. Drove it back and let them know what was happening. The staff are great and they took it back and fixed it. I was offered a complimentary detail cleaning but they just did the outside and vacuum the front mats. Dashboard wasn’t wiped, which I just find weird.
I get my car back and it sounds better and I drive off. Then all the sudden the engine started to make a whoop whoop sound. So I open the hood. It was coming from the oil filter area. The protective cover wasn’t put on properly . I made a call to make another appointment for this morning. As I was driving to appointment I heard no sound, so I called and canceled due to I already missed a day of work yesterday. . I let them know if I hear that sound again I will call.
I’m really not a complainer , but I thought you should know what happened. Also I paid 900.00 in service fee so I really think the mechanics should have done a better job. I’m now a little paranoid about my car making it to my vacation destination next month.
Thanks for reading
Michael j Loane
7/17/2024
Don W. VERIFIED CUSTOMER
My only concern was that for some reason my hood had been opened and then was not closed completely, lifting up as I was driving away. I pulled over and released the hood completely and closed it completely.
Don “Tree” Walton
****-****-xxxx
7/17/2024
David G. VERIFIED CUSTOMER
While the advisor did a good job of ordering the part for the recall, i also asked him about the smell of fuel in the cabin i get sometimes. He completely neglected that matter, gave me an outrageous estimate of cost for a service i don't need andsent me on my way. I honestly felt like i was at a timeshare sales pitch... not something i enjoy. I hope this answers your question
7/17/2024
Marc H. VERIFIED CUSTOMER
Mark is the kind of person that I would deal with in any situation, he tells it like it is, and takes care of business, and is very professional about it.